Job Overview
We are seeking an ambitious and hard working candidate to act as an Assistant to our Operations Manager helping to oversee daily operations within our short-term lettings business, which currently manages around 60 properties. You will be reporting directly to the Operations Manager, assisting them with all tasks related to daily operations and property management with the portfolio. This role involves supporting all aspects of operations, including carrying out property inspections, managing guest bookings, overseeing payments, dealing with complaints, overseeing cleaners and cleaning schedules and managing remote customer service staff. You will be provided with full training and the initial stages of the role you will be heavily supported by the Operations Manager, with more responsibility being added as experience is gained.
Our company is currently growing and the role is best suited for someone looking to have a high degree of authority and impact through the work they do. There will be a great deal of opportunity to be involved in all aspects of the company's operations and growth, and you will expected to be a pro-active and driven individual to wants to take a leading role in the company's growth and development whilst ensuring seamless operations continue.
The successful candidate will play a key part in maintaining operational excellence as we grow our portfolio, ensuring the guest and client experience remains high as operational workload increases.
Responsibilities
- Support daily operational activities including calendar management, booking administration, guest service and support, maintenance co-ordination, relocations and cancellations, cleaning and housekeeping services.
- Oversee guest services, ensuring high levels of customer satisfaction and addressing any issues promptly.
- Support the Operations Manager with any administrative tasks.
- Monitor compliance with regulations, organisational standards, and legal requirements.
- Analyse operational data to identify areas for improvement and implement effective solutions.
- Ensure existing policies and processes are being followed
- Foster a positive organisational culture centred around teamwork, integrity, professionalism, and exceptional service delivery.
Experience
- Proven management experience within the hospitality or guest services sector, ideally within a serviced accommodation/AirBNB/aparthotel organisation is essential.
- An understanding of the short-term rental industry and various client sectors (leisure, corporate, temporary accommodation etc) is essential.
- Experience utilising channel managers and/or property management software
- Knowledge of hospitality operations, including guest relations, housekeeping and maintenance.
- Excellent organisational skills with the ability to manage multiple priorities efficiently.
- Good problem solving skills
- Experience within residential property management is highly desirable.
This role is ideal for someone who is ambitious and pro-active and wants to develop themselves in a fast paced but rewarding role. We will provide professional development and training to the right candidates. Whilst experience within the short-term rental or serviced accommodation market is highly desirable, it is more important to be a fast learner with a strong work ethic.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company pension
- Sick pay
- Work from home
Experience:
- short-term rental property: 3 years (required)
Work Location: In person
