There is a strong culture of partnering to satisfy our Customers by understanding their changing needs, a commitment to continuous improvement, innovation, and sourcing and implementing solutions that deliver best value and best practice.
The Facilities Manager is responsible for leading the operational team to put the customer first and deliver excellence in all areas through inspirational leadership, sound commercial judgement, and consistently high standards.
They should provide clear direction towards achieving all corporate and contractual goals for the team.
Key Tasks and Responsibilities
To provide services including:
- Set, follow up and evaluate challenging goals for the Facilities team
- Drive standards through hands-on management of the team and leading by example
- Support and inspire the team to excel at delivering first-class customer service to the client, executive team and guests
- Deliver value for money through robust management of the supply chain and contracts at all times
- Create, lead and deliver on the service standards plan enabling the office to be presented as best in class
- Own and manage the contract to be the gold standard operation
- Oversee the management of all statutory requirements and H&S legislation for the contract
- Cultivate a positive problem-solving approach within the team
- Manage and deliver cost and budget control within the contract to ensure we deliver on all budgetary requirements
- Provide informative and useful results-driven reporting for the client regularly
- Plan and execute the development of the team utilising the training matrix, on-the-job coaching and off-the-job up-skilling where appropriate
- Build strong positive relationships with the client's multifaceted teams.
- Maintain, negotiate and manage the supplier base
- Manage communication between customers and suppliers
- Respond to OOH calls where required
- Mobilise additional service lines as required
- Establish best value and best practice
- Manage change orders for contract
- Manage change and expectations with the client
- Maintain and monitor agreed compliance on the site
- To drive innovation, quality and continuous improvement initiatives
- Re-engineer services and communicate with all parties effectively
- Effectively manage suppliers to deliver acceptable levels of service
- To maintain all scheduled tasks on TASKYE as agreed with the clients
- To establish best value and best practice FIS operation
- To analyse service desk data for relevant contracts by building, service line and customer
Experience (essential)
- Experience of working in a high service level environment
- Ability to demonstrate the management of multiple complex programs. Ideally NEBOSH qualified, minimum of IOSH
- Worked in a multi-site, multi-tenanted environment before. Experience of contract management and supplier liaison. Experience of managing and leading people to success. Articulate and can communicate with the client. Proven record of developing relationships
- Demonstrate the ability to lead and inspire a team to deliver results
Pay: £28,000.00-£31,000.00 per year
Education:
- GCSE or equivalent (preferred)
Work Location: In person
