About St Jude’s Housing CIC
St Jude’s Housing CIC is committed to supporting individuals and families to achieve stable housing, improve wellbeing, and build positive futures. We work across communities to provide practical housing-related support, tenancy sustainment services, and advocacy for those facing housing challenges. We are seeking a compassionate, motivated, and organised Family Housing Support Officer to join our growing team.
The Role
As a Family Housing Support Officer, you will work directly with families who require housing-related support to maintain tenancies, access services, improve their wellbeing, and achieve greater independence. You will be allocated a designated geographical "patch" within Nottinghamshire, Derbyshire, or Sheffield and will be responsible for managing a caseload of families within that area. This is a community-based role requiring regular travel throughout your allocated patch, home visits, partnership working, and occasional office-based duties. The role operates on a rota basis between the hours of 9:00am-5:00pm and 11:00am-7:00pm, Monday to Friday, to ensure support is available to families at times that best meet their needs.
Key Responsibilities
- Manage a caseload of families requiring housing and tenancy support.
- Conduct assessments and develop tailored support plans.
- Provide practical advice and guidance on tenancy management, budgeting, welfare benefits, and accessing local services.
- Support families to sustain accommodation and prevent homelessness.
- Work closely with local authorities, housing providers, schools, healthcare services, and other partner agencies.
- Conduct regular home visits and welfare checks.
- Maintain accurate case records and produce reports in line with organisational requirements.
- Safeguard children and vulnerable adults by identifying risks and making appropriate referrals.
- Support families to improve life skills, financial resilience, and overall wellbeing.
- Attend multi-agency meetings and contribute to positive outcomes for service users.
- Ensure all work is carried out in accordance with St Jude’s Housing CIC policies and procedures.
Person Specification
Essential Requirements
- Experience working with families, vulnerable individuals, or within housing, support, social care, or community services.
- Good understanding of housing-related issues, tenancy sustainment, and homelessness prevention.
- Excellent communication and interpersonal skills.
- Ability to build positive relationships with service users and partner organisations.
- Strong organisational and case management skills.
- Ability to work independently and manage a varied workload.
- Competent IT skills, including Microsoft Office and case management systems.
- Understanding of safeguarding principles and responsibilities.
- Full UK driving licence and access to a vehicle for work purposes.
Desirable Requirements
- Qualification in Housing, Social Care, Advice & Guidance, Community Work, or a related field.
- Knowledge of welfare benefits and debt management support.
- Experience of working in a multi-agency environment.
- Knowledge of local services across Nottinghamshire, Derbyshire, or Sheffield.
What We Offer
- Competitive salary of £25,500 per annum
- Mileage reimbursement for business travel
- Ongoing training and professional development
- Supportive and inclusive working environment
- Opportunity to make a meaningful difference in local communities
- Annual leave entitlement plus statutory holidays
- Pension scheme
Safeguarding
St Jude’s Housing CIC is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Successful applicants will be required to undergo appropriate pre-employment checks, including an enhanced DBS check where applicable.
Equality and Diversity
St Jude’s Housing CIC is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, race, religion or belief, sex, or sexual orientation.
Join St Jude’s Housing CIC and help families build stronger, more secure futures.
Pay: £25,500.00 per year
Work Location: In person
