At Tapi, we're passionate about making flooring inspiring and accessible for everyone. Since launching in 2015, we've grown rapidly and continue to challenge the traditional flooring industry by putting customers and colleagues at the heart of everything we do.
We're now looking for an organised, proactive and people-focused Operations Coordinator to join our Retail Operations team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys variety in their day, and loves solving problems. You'll play a key role in supporting our stores, field leadership teams, fitting partners and central departments, helping to ensure our operations run smoothly across the business.
If you're an experienced administrator, retail operations professional, operations coordinator or retail support specialist looking for your next challenge, we'd love to hear from you.
As our Operations Coordinator, you'll be a central point of contact for colleagues across the business, helping to keep our operational processes running efficiently and effectively.
Your responsibilities will include:
Acting as a key point of contact for stores, Regional Sales Managers and Divisional Directors
Providing guidance, support and signposting colleagues to the right resources and teams
Supporting colleagues with operational processes, systems and day-to-day queries
Maintaining operational documentation and ensuring information remains accurate and up to date
Managing and monitoring shared Operations inboxes
Coordinating with utility providers and management partners
Managing utility-related queries and resolving issues with suppliers
Supporting utility meter upgrade programmes and engineer visits
Maintaining utility records and tracking outstanding actions
Providing utility consumption information when required
Assisting with fitter diary administration and capacity planning
Monitoring fitter insurance compliance and communicating requirements to stores
Managing fitter communications through dedicated inboxes
Supporting operational activities relating to our fitting partners
Supporting the administration of our Record Breaker recognition programme
Maintaining records and databases
Producing and distributing certificates and vouchers
Ensuring achievements are accurately tracked and celebrated
Supporting operational and strategic projects across the business
Identifying opportunities to improve processes and ways of working
Helping to implement new initiatives and ensure successful handovers into business-as-usual operations
Contributing ideas that enhance the colleague experience and improve efficiency
We're looking for someone who enjoys building relationships, solving problems and making things happen behind the scenes.
You'll likely the following skills;
Strong organisational and administration skills
Excellent attention to detail
The ability to manage multiple priorities and deadlines
Strong communication skills with confidence working with colleagues at all levels
A proactive and solutions-focused approach
Good IT skills and experience working across multiple systems and databases
A collaborative mindset and a willingness to get involved wherever needed
Most importantly, you'll be someone who enjoys variety, takes ownership and is passionate about delivering a great experience for colleagues and customers alike.
At Tapi, we're proud of our culture. We're ambitious, supportive and genuinely care about our people.
When you join us, you'll become part of a growing business where your ideas are valued, your development is supported and your contribution makes a real difference.
If you're looking for a varied and rewarding Operations Coordinator role within a fast-growing retail business, we'd love to hear from you.
Apply today and help us make Tapi even better.
INDHP
