Loans Warehouse, established in 2006, is an FCA authorised, multi-award winning financial services intermediary, specialising in second charge mortgages, unsecured loans and bridging finance. If you are looking to work in a busy, vibrant environment with a strong focus on delivering exceptional customer service and outcomes, Loans Warehouse could be the place for you. Due to continued growth, we are looking for a Compliance Coach to join our expanding Compliance team. This role would suit someone with experience in the mortgage or second charge lending market who is passionate about quality, compliance and developing others.
The Role:
The Compliance Coach will be responsible for monitoring and reviewing recorded customer and internal calls, including fact-find appointments, mortgage advice calls and other customer interactions across the business. Working closely with our Compliance Manager, you will provide coaching, feedback and support to advisers, helping to improve customer outcomes, regulatory compliance and overall performance.
Skills, Knowledge and Experience
Essential
- CeMAP qualified.
- Good understanding of regulated mortgage advice and sales processes.
- Experience within the first or second charge mortgage market.
- Understanding of the processes and regulatory requirements within a financial services intermediary.
- Excellent attention to detail.
- Strong communication and coaching skills.
- Confident and professional approach.
Desirable
- Previous experience in a quality assurance, compliance monitoring or coaching role.
- Passion for developing and supporting others.
Why Join Loans Warehouse?
Loans Warehouse is a fast-paced and growing business with a diverse and supportive team. We offer a professional, collaborative working environment where employees are encouraged to develop their skills, contribute ideas and make a real impact on the customer experience.
This is a full-time permanent role based in our Watford office.
Work hours will be 9.00am until 5.00pm Monday to Thursday and Friday 9.00am until 5.30pm
- Salary £30,000-£35,000 depending on experience
- Fantastic company events
- Employer contribution company pension
- Death in service cover
- Additional annual leave for continued service
- Employee incentives and rewards
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
If you enjoy a challenge and want to be part of a successful and ambitious organisation, we'd love to hear from you.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Transport links
Application question(s):
- I can confirm that I am aware this role is fully office based in Watford, Hertfordshire
Licence/Certification:
- CeMAP 1,2&3 (fully qualified) (required)
Work authorisation:
- United Kingdom (required)
