Lead locally. Deliver excellence. Put customers at the heart of every repair.
Are you an experienced Housing Repairs and Maintenance Operations Manager ready for your next challenge? Or an ambitious Service or Area Manager looking to take the next step in your Housing Repairs and Maintenance career?
At Platform Property Care, we're looking for a passionate and driven senior leader to join us as a Locality Operations Manager, leading a high-performing, well-established team across North Worcestershire.
This is your opportunity to shape and elevate the delivery of responsive repairs, void refurbishments, and planned works—ensuring every service reflects our commitment to care, consistency, and accountability, and puts customers at the heart of everything we do.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you'll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
- Delivering high-quality customer-first services with right-first-time repairs and voids
- Embedding a culture of accountability, safety, and continuous improvement
- Managing budgets and resources effectively and delivering value for money
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
It is Essential that you'll bring
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams and driving service improvements in a senior role.
- A collaborative, inclusive leadership style with a focus on coaching and development
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You'll be measured on success by:
- 95% of repairs and voids completed within target.
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- 85% of work in progress within target.
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics
As this is a locality-based role, you will need to live in the area you're applying for. You will be home working with regular travel to our Head Office in Worcester. We have free onsite parking, and also EV charging available.
The Locality covers Stratford-Upon-Avon, Redditch, Bromsgrove, Droitwich Spa and Wyre Forest.
There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential.
What you'll get in return
At Platform Property Care, we value the contribution our people make and offer a comprehensive and competitive benefits package:
- Up to 28 days annual leave (plus bank holidays), with the option to buy and sell leave
- Family-friendly policies, including generous maternity, paternity, shared parental and adoption leave, plus 3 days paid urgent domestic leave
- Medicash membership for all employees, including access to an Employee Assistance Programme, discounted gym membership, and a range of exclusive discounts
- Health Cash Plan worth up to £1,700 per year, covering dental, optical, physiotherapy, complementary therapies and more
- Generous pension scheme with employer contributions of up to 12% (including life assurance, dependent on your contributions)
- Ongoing learning and development opportunities to support your career progression
- Employee reward and recognition scheme, including access to a wellbeing hub and discounts from a wide range of retailers
Why join us now
This is more than an operational role—it's an opportunity to lead change, shape culture, and ensure our services consistently put customers first. You'll play a key role in the next stage of our journey within Platform Property Care, strengthening how we deliver repairs and maintenance and making lasting improvements for our customers.
Next Steps – How to apply
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you! Click Apply to complete an application and upload your CV.
Interviews and Assessments will take place in person at our offices in Worcester, on 8th July.
If you'd like to find out more, please contact Duncan Palmer, Head of Locality, at [email protected], for a chat.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
