Gym Host / Receptionist
Join the Challenge Team
At Challenge, we're passionate about helping people become healthier, stronger and happier. We believe the member experience begins the moment someone walks through our doors.
We're looking for an enthusiastic, friendly and organised Gym Host / Receptionist who enjoys working with people and takes pride in delivering exceptional customer service. You'll be an important part of our team, helping create the professional, supportive and welcoming atmosphere that our members know and value.
This is a varied role combining customer service, reception, administration and marketing support within a busy, friendly fitness centre.
Key Responsibilities
- Welcome every member and visitor with a genuine, friendly and professional attitude.
- Create a positive first impression and help maintain the warm, community atmosphere that Challenge is known for.
- Check members in and assist with enquiries efficiently and professionally.
- Answer telephone calls and respond to enquiries both in person and online.
- Support new membership enquiries, sign-ups, renewals and member retention.
- Assist with marketing activities, promotions, social media and club events.
- Carry out reception and administrative duties including data entry, appointment scheduling and maintaining accurate member records.
- Use ClubRight, Microsoft Office and Google Workspace to support the smooth running of the club.
- Keep the reception area clean, tidy and welcoming at all times.
- Work closely with the management team to ensure every member receives an outstanding experience.
- Deal with member questions, concerns and feedback promptly, professionally and with empathy.
- Help promote the services, facilities and values of Challenge to both existing and prospective members.
What We're Looking For
We're more interested in attitude than experience. The right person will be:
- Friendly, approachable and genuinely enjoy helping people.
- Confident communicating with people from all walks of life.
- Professional, reliable and trustworthy.
- Organised with excellent attention to detail.
- Comfortable using computers and learning new software.
- Able to work independently whilst also being a supportive team player.
- Calm and positive during busy periods.
- Passionate about delivering outstanding customer service.
- Willing to learn, develop and contribute to the continued success of the club.
Desirable Skills & Experience
- Previous reception, customer service or administrative experience.
- Experience within the fitness, leisure or hospitality industry.
- Experience using ClubRight or a similar membership management system.
- Good working knowledge of Microsoft Office and Google Workspace.
- An interest in health, fitness and helping people achieve their goals.
Why Join Challenge?
Our Management Team has been helping people improve their health and wellbeing for over 30 years. We're proud of our reputation for providing a friendly, supportive and professional environment where members feel comfortable, motivated and valued.
You'll be joining a close-knit team where your contribution genuinely matters. Every day brings something different, and you'll have the opportunity to make a positive difference to people's lives.
The Person We're Really Looking For
At Challenge, we're not simply looking for someone to sit behind a reception desk.
We're looking for someone who genuinely enjoys people. Someone who smiles naturally, remembers names, notices when a regular member hasn't been in for a while, celebrates people's achievements and helps create the friendly, welcoming atmosphere that makes Challenge different.
You'll often be the first person members see when they arrive and the last person they see when they leave. Your attitude, energy and professionalism play a huge part in the experience every member has.
If you enjoy helping people, take pride in doing things properly and want to be part of a team that genuinely cares about its members, we'd love to hear from you.
Challenge – Professional. Friendly. Supportive.
Pay: £8.00-£12.71 per hour
Benefits:
- Employee discount
- Free parking
- Gym membership
Work Location: In person
