We are seeking a dynamic, experienced, Guest Service Manager to lead our Front Office and F&B Operations newly refurbished Garner Elgin hotel set to reopen in Summer 2026.
This is a unique opportunity, within our 7 Hospitality Management portfolio, to play a key role in shaping guest experience from day one of reopening. You will support the successful launch of the hotel by building and motivating a high performing team, driving operational excellence, and delivering on the Garner promise of dependable comfort and relaxed hospitality.
Garner, is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.
As Guest Service Manager, you will oversee the day-to day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lassting impact within an exciting reopening project.
Key Responsibilities:
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Lead and manage the guest service team to deliver exceptional hospitality
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Develop and implement service standards and guest engagement strategies
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Handle complex guest issues, complaints, and feedback with professionalism and urgency
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Monitor guest satisfaction metrics and drive continuous improvement initiatives
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Coordinate with other departments to ensure seamless guest experiences
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Train, coach, and motivate guest service staff to achieve high performance
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Manage guest service budgets, resources, and operational workflows
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Oversee reservation management and front desk operations as needed
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Ensure compliance with brand standards, health & safety, and regulatory requirements
Our Values:
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Transparency: We share infomation openly so everyone can make informed decisions
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Ownership: We take responisbility for outcomes, not just tasks
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Driven: We focus on results and constantly push for improvement
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Investment in our people: We grow talent, support learning and unlock potential
Our Benefits
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Pension Scheme
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Discounted Hotel Stays across our 7H Portfolio
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Discounted Food and Beverage across our 7H Portfolio
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Incremental Holiday Entitlement
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Development Opportunities
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Home tech scheme
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Save as you Learn scheme
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Cycle to work scheme
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Employee Assistance Programme
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One celebratory day per year off
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Retail & Gym Discounts
