About the Role
Liverpool is known for its creative energy and waterfront innovation, and at Ett Villa Del Rosario Hospitality Group Digital Experience Studio, we bring that same standard to digital product design. We build enterprise grade platforms that feel intuitive, modern, and human centered. We believe complex systems should still feel simple to use. We are looking for a Senior Guest Experience Manager who can shape the overall experience strategy and ensure every user interaction feels intentional and seamless. You are not just improving screens you are defining how users feel across the entire journey.
Why Work With Us
The Environment
Our office is based near the Royal Albert Dock Liverpool. We value a workspace that supports focus and creativity with open spaces, natural light, and a calm professional atmosphere.
Design Culture
Design is central to every decision we make. You will be involved in product discussions from the earliest stage and your input will directly influence final outcomes.
Modern Workflow
We use Figma for all design work and collaborate closely with our engineering teams who build in React and Vue. Our process is structured but flexible to support fast iteration.
Growth Opportunities
We support continuous learning and provide access to design events, workshops, and professional development resources.
Key Responsibilities
Experience Strategy
Define and maintain the end to end guest and user experience across all digital platforms ensuring consistency and clarity.
Design Leadership
Guide a small team of designers and provide direction through reviews feedback and mentoring to improve overall output quality.
End to End Design Ownership
Lead projects from discovery and research through wireframes prototyping and final design delivery to development teams.
User Research and Insight
Conduct and interpret user research sessions to validate design decisions and improve product usability based on real feedback.
Stakeholder Collaboration
Present design solutions clearly to internal teams and stakeholders explaining decisions in a structured and business focused way.
What We Are Looking For
Experience
6 plus years in UX or product design with at least 1 to 2 years in a leadership or senior mentoring role.
Portfolio
A strong portfolio demonstrating real case studies including problem definition process and final outcomes. Process matters more than visuals alone.
Tools
Strong experience using Figma including advanced component systems prototyping and design systems.
Communication
Strong English communication skills are required for cross team collaboration and documentation. Additional languages are a plus.
Mindset
You are structured pragmatic and user focused. You understand when to refine details and when to move forward with delivery.
Pay: £3,800.00-£5,800.00 per month
Work Location: In person
