Across government, effective IT support is fundamental to ensuring that digital services operate smoothly and that users can work efficiently and securely. As organisations adopt increasingly complex technology environments, strong Service Desk capability is essential to maintaining operational continuity, resolving issues quickly and delivering a high-quality user experience.
Ofgem plays a vital role in the UKs energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and reliable IT support is critical to supporting this mission. Ofgem is on an ambitious transformation journey.
Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our technology estate and enhancing the digital experience for colleagues. A key part of this is strengthening our Service Desk capability to ensure that users receive responsive, effective and consistent support across all IT services and platforms.
As a Senior Service Desk Analyst, you will play a key role in delivering first- and second-line support across Ofgems IT services. You will act as a technical escalation point within the Service Desk, resolving complex issues and supporting the development of colleagues. You will work closely with delivery and project teams to ensure new services are supported effectively and that operational readiness is maintained.
This is a hands-on role within a fast-paced operational environment, requiring strong technical expertise, excellent customer service skills and the ability to work collaboratively across teams.
