We are seeking a reliable and friendly Dental Receptionist who would also be able to support us on our reception desk. We are a specialists-based practice located in Banstead Surrey. We accept referrals for treatment, advice, second opinions, and treatment planning. Our team is highly trained in-patient care, expert diagnosis, and meticulous treatment planning. We use top-tier equipment and materials to ensure high-quality treatment in a stress-free environment.
Benefits:
- Competitive salary
- Company pension scheme
- GDC and indemnity paid
- Core CPD organised by the practice
- Mintago membership- employee discount scheme
- Extra day off for Birthday
- Support of a well-established friendly team
- Annual cost of living wage increase
- Team member of the month rewards
- Social events including summer and Christmas parties
- On site parking
Employed Fixed term 6 months
Salary:TBC
Hours:Mon – Thurs 8.30-17.30, Fri 7.30-16.00
Key responsibilities & duties:
- Act as the first point of contact for patients and visitors, providing a professional, friendly, and welcoming service at all times.
- Manage patient appointments, recalls, cancellations, and emergency bookings to maximise clinical diary utilisation.
- Handle incoming and outgoing telephone calls, emails, and patient enquiries efficiently and courteously.
- Maintain accurate patient records and update all communications on the practice management system (SOE/R4).
- Process patient registrations, medical history forms, treatment plans, and NHS documentation in line with practice procedures.
- Support the smooth day-to-day operation of the dental practice and assist the clinical team where required.
- Carry out cash handling duties, including taking payments, balancing daily takings, reconciling accounts, and preparing banking in accordance with company policies.
- Monitor and manage outstanding accounts, failed appointments (FTAs), open treatment courses, and patient finance applications.
- Ensure compliance with NHS regulations, EDI procedures, Data Protection requirements, and practice policies.
- Coordinate referrals, interpreter services, and patient correspondence, ensuring all documentation is processed accurately and promptly.
- Assist with the training and support of reception staff and contribute to maintaining efficient reception procedures.
- Order stationery and maintain adequate stock levels for administrative supplies.
- Manage complaints in accordance with practice procedures and provide patients with relevant information when required.
- Maintain a clean, organised, and professional reception and waiting area environment.
- Complete daily administrative tasks, including filing, record preparation, email management, post handling, and system backups.
- Monitor health and safety standards within reception, waiting areas, and patient facilities, reporting any concerns to the Practice Manager.
- Work collaboratively with dentists, clinicians, and colleagues to deliver high-quality patient care and customer service.
Work experience and skills:
- Excellent customer service and patient care skills
- Strong communication and interpersonal abilities
- Professional telephone manner
- Appointment scheduling and diary management
- Cash handling and financial administration
- Knowledge of SOE/R4 or similar dental practice software
- IT literacy including Microsoft Office applications
- Accurate data entry and record-keeping skills
- Understanding of GDPR and patient confidentiality requirements
We're looking froward to hearing from you!
IND003
Benefits:
- Additional leave
- Company events
- Company pension
- On-site parking
- Store discount
Work Location: In person
