Job Advert
Service Advisor – Mercedes-Benz Van Centre Poole
The Company
Sandown Motor Group have over 30 years of experience, selling and servicing Mercedes-Benz vehicles. A privately owned group, the Sandown name has an immensely proud heritage with Mercedes-Benz and means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Hindhead and Epsom.
The Job
The Service Advisor is responsible for every aspect of a customer’s after-sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
-
To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
-
To work with the workshop team to achieve the highest possible levels of performance.
-
Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done, and providing a cost estimate for repair work.
-
Inform customers and potential customers about accessories and subsequent fitting of optional extras, and promote any accessory campaigns.
-
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
-
To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
-
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
-
To ensure that invoicing is accurate and completed on time.
-
To take responsibility for subcontracted repairs and ensure the work has been completed.
-
Ensure that proper use is made of technical information and that it is understood how to use the manufacturer's systems.
-
To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
-
High levels of attention to detail and highly organised
-
Background in a similar role within the automotive industry
-
Knowledge of using the Kerridge automotive computer system is essential
-
Experience in anticipating and understanding customer needs and demands
-
Maths GCSE at grade 5 (C) or above
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
On Offer
Basic £30,154.55 OTE £36,155
Hours of work:
Wk 1: 07.00 - 17.00 Monday to Friday (with one-hour unpaid lunch)
Wk 2: 08.30 - 18.30 Monday to Friday (with one-hour unpaid lunch)
Saturdays 08.00 - 13.00 on a rota basis, paid as additional hours.
Our Process
When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.
