Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Requirements
Whilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will…
- Have previously worked within a leadership capacity, within the entertainment industry.
- Have proven ability to plan and co-ordinate events and productions.
- Possess a thorough knowledge and understanding of leadership attributes.
- Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
- Be able to prioritise and deliver to deadlines.
- Be a high-energy individual with a passion for entertaining.
- Be passionate about delivering an exceptional guest experience.
- Our Entertainment Team Managers are required to work 5 or 6 days per week.
Hours will include evenings and weekends.
- Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK.
Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
