We are looking for an experienced and dedicated Senior Support Worker to join our team at Willow House a therapeutic children's residential home supporting young people with emotional and behavioural needs.
This is a hands-on leadership role at the heart of the home. You will lead by example on shift, helping to create a safe, structured and nurturing environment where young people can begin to rebuild trust, routine and emotional stability.
The Role
As a Senior Support Worker, you will be a consistent, positive adult presence in the lives of the young people we care for, while also guiding and supporting more junior members of the team. Your responsibilities will include:
- Supporting young people through their day-to-day care, routines, education and activities
- Acting as a positive role model and a reliable, consistent presence
- Leading shifts and supporting junior staff members
- Supporting safeguarding, risk management and positive behavioural support
- Building genuine, therapeutic relationships with young people
- Contributing to care planning, key work sessions and placement stability
- Ensuring records and reports are completed accurately and to a high standard
- Supporting the management team with the overall running of the home
- Helping create a warm, family-style environment where young people feel safe and valued
What Makes This Home Different
Rather than allowing those young people to be labelled “unplaceable,” we created a residential environment designed to continue their support journey — a place where they can finally stay, settle and grow.
Our ethos is built on four simple principles:
- Relationships before behaviour — connection comes first
- Stability before judgement — every young person deserves to feel settled
- Therapeutic support instead of punishment — we understand the why behind the behaviour
- Keeping young people connected — instead of starting over, again and again
About You
We are looking for someone who:
- Has experience within children's residential care
- Can confidently lead shifts and support colleagues
- Understands trauma-informed practice and relationship-based care
- Is calm, resilient and emotionally intelligent
- Wants to be part of something meaningful and progressive
- Genuinely cares about achieving the best outcomes for young people
Desirable Qualifications & Experience
- NVQ / Diploma Level 3 or 4 in Children & Young People's Workforce (or working towards)
- Experience supporting young people with EBD and trauma backgrounds
- Knowledge of safeguarding and Ofsted standards
- Previous experience as a Senior or experienced Residential Support Worker
What's On Offer
- The opportunity to join a genuinely values-led organisation
- Supportive leadership and a therapeutic culture
- Career progression opportunities as the service grows
- A home with a real purpose and a story behind it
- The chance to make a lasting impact on young people who need stability most
Ready to Apply?
If you believe that challenging young people deserve more support — not less — this could be an incredibly rewarding opportunity for you.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Paid training
- Store discount
Work Location: In person
