As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.
The Role
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate.
- Ensuring all activities meet Volkswagen’s brand and service standards.
To be successful in this role, you’ll have:
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills and attention to detail.
Mon Motors Benefits
As part of our family-run business, you’ll enjoy a supportive and rewarding environment, along with a great package of benefits, including:
- Competitive salary
- 30 days annual leave (22 days + 8 bank holidays)
- Extra day off for your birthday
- Increased annual leave with length of service
- 24/7 Employee Assistance Programme
- Contributory pension scheme and life assurance
- Employee discounts on vehicles, MOTs, parts, and servicing
- Brand-accredited training and clear career progression opportunities
- Ongoing support, coaching, and development
Join us at Volkswagens and be part of a team that’s committed to excellence, growth, and customer satisfaction — every single day.
Pay: £29,200.00-£34,600.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Motor Trade : 1 year (required)
- Automotive Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
