The Company
Established over 30 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE,) safety services, and corporate workwear.
Our innovative, reliable and customer-focused approach to supplying PPE has driven continual growth and exceptional customer loyalty. As a business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.
The Role
As Customer Success Executive you'll be part of a close-knit team, handling Customer calls and enquiries, identifying appropriate PPE solutions to meet Customer needs, and ensuring every Customer receives the best-in-class service they expect from us.
Key responsibilities:
- Customer Onboarding - Guiding new customers through the implementation process, including set-up testing and management of customer purchasing portals, and ensuring all customers have the required tools to make repeat purchases from our range.
- Relationship Management - Developing and maintaining strong ongoing relationships with clients to increase revenue and prevent churn through regular calls and meetings. Also providing efficient and friendly customer support via phone, email, web-chat or WhatsApp to address enquiries, concerns and issues in line with pre-agreed service levels. This also includes answering questions about products, helping with orders and resolving problems.
- Relationship Development - Collaborating with clients to identify opportunities for growth and improvement, including bespoke client-specific initiatives and projects
- Issue resolution – Investigating and resolving customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions.
- Product knowledge – maintain an understanding of products, services to respond to customer needs.
- Team Collaboration – work closely with other team members and departments to support excellence
Desired Experience and Qualifications:
- Customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
- Problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
- Organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
- Product knowledge – worked in a B2B environment and the ability to learn and stay up to date on changes
- Computer skills – proficiency in using CRM software, email and other communication tools and Microsoft Office
- Adaptability – willingness to adapt to changing processes and procedures to improve customer support
- Empathy – ability to understand and relate to customer concerns and needs
- Teamwork – collaboration skills to work effectively with colleagues and other departments
- Multitasking – capability to handle multiple customer inquiries and tasks simultaneously
- Attention to Detail – accuracy in order processing, documentation and follow-through
PLEASE HELP US TO PRIORITISE YOUR APPLICATION....
In the current climate, we're expecting a lot of applications for this role. We'd love to spot you in the crowd, and invite you for an initial interview!
In addition to your CV, please send a brief covering letter highlighting why you think your experience is perfect for our role, and indicating your current and desired salary packages.
Thank you, and looking forward to meeting you.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Experience:
- BUSINESS TO BUSINESS Customer service: 1 year (required)
Work Location: In person
