We are looking for someone exceptional. A confident, polished professional who understands that the front desk is not just the first impression, it is the heartbeat of our guest experience. If you are ready to lead, inspire, and make a genuine difference in one of Mayfair's most respected beauty destinations, we want to hear from you.
THE ROLE
Own the full front of house operations, , setting the standard for how every client is welcomed, cared for, and retained. Drive revenue through proactive upselling, retail recommendations, and rebooking, you see every client interaction as an opportunity to add value. Lead, coach, and motivate the team to consistently deliver a five-star, personalised experience in line with our brand standards. Manage appointment scheduling, client communications, and daily operations through Phorest and our wider systems, ensuring everything runs with precision. Act as a brand ambassador, warm, knowledgeable, and impeccably presented at all times.Handle VIP clients and high-value bookings with the discretion and care that Mayfair demands.
YOU WILL BE
Take ownership of Google reviews, client feedback, and reputation management, working closely with the founder and operations team.
Support cross-referral between our two sister businesses, ensuring clients experience the full breadth of what we offer.
Naturally sales-minded — you understand that great service and great revenue go hand in hand.
Detail-oriented and highly organised, with a proactive approach to everything.A genuine people person who builds rapport effortlessly with clients and colleagues alike.
Passionate about the beauty industry and committed to continuous learning.
Ambitious, solutions-focused, and ready to grow with the business.
Polished, professional, and proud to represent two of Mayfair's most celebrated beauty brands.
Pay: £27,420.00-£32,520.28 per year
Application question(s):
- Have you ever worked to a sales or revenue target at the front desk? How did you approach it, and did you hit it?
- How do you feel about being measured on retail sales and package conversions each week? What does that bring out in you?
Experience:
- Beauty Salon: 3 years (required)
Work Location: In person
