A vacancy has arisen for the role of HR Operations Manager.
Responsible for the day-to-day management and development of the team to provide a proactive and responsive HR service to the client. Work closely with the Tower Director to ensure an effective people service for MBS.
This is an opportunity to make a meaningful impact while advancing your career within a supportive and dynamic environment.
KEY RESPONSIBILITIES:
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Leading the Operational team to ensure that activities are fully aligned to support the delivery of HR operational HR requirements.
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Contributing to the development and achievement of the MBS service strategy through effective human resources planning and practice and liaison with the leadership team.
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Developing, monitoring and managing excellent HR processes, policies and systems to ensure legislative compliance, best practice application and organisational cohesion and consistency in order to provide a professional advisory and accurate administrative service on all people related matters.
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Supporting and assisting with initiatives and projects as identified e.g. supporting new bids etc.
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Actively supporting, producing and contributing to the processes and management reporting mechanisms designed to promote excellent performance both within HR and for the client organisation.
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Coaching and developing team (or, where appropriate people managers) to ensure that the HR service provided is professional and accurate at all times.
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On behalf of the client, providing advice, coaching and overseeing complex employee relations issues such as grievance and disciplinary matters and managing difficult cases with professionalism, in the interest of the individual, client and wider team.
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Ensuring that effective channels of communication are established within the HR Operations team and that all employees are effectively managed thereby creating a team that is capable, driven, passionate and committed.
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Ensure that the implementation of the client’s employment policy supports business requirements and comply with legal obligations, ensuring the team are trained and advised correctly.
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Ensure managers benefit from proactive advice, training and coaching on all aspects of people management; attendance, engagement, performance management, capability and conduct issues, redundancy, settlement agreements.
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Work closely with stakeholders to support reward and recognition, advising on job evaluation and maintaining the scheme. Provide benchmarking, job evaluation and advice to managers for business cases on salary raise requests, vacancies and offers.
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Ensure benefits and pensions schemes are managed effectively, and the offering is regularly reviewed in line with the client strategy and changes in the market.
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Set people priorities for the team, monitoring their goals, performance and streamlining their work.
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Deliver on initiatives to develop performance driven culture across the group team reinforced by recognition and reward.
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Ensure the team review and implement effective and efficient HR processes and workflows in the Oracle Fusion HR system.
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Lead the engagement cycle via surveys and analyse engagement metrics against targets. Conduct listening sessions to gain insightful employee feedback to propose and implement actions.
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Supporting the evolution of people analytics – transferring key data into an effective resource to influence teams on the best course of action, providing information by interpreting people data and analysing figures.
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Lead on the HR elements of future acquisitions to evaluate, propose and implement integration projects.
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You will be an ambassador of the company’s values with strong leadership and inspirational behaviour.
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
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CIPD qualified (MCIPD/FCIPD) and/or other relevant degree
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Experience of working as part of a senior leadership team
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Experience of developing business/ organisational plans
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Excellent written and oral communication skills
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Sound problem solving and decision-making skills
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Strong planning and organising skills
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Able to work both as part of a team and autonomously
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Able to interpret/understand business strategy and forthcoming legislation in order to anticipate and plan for potential impact
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Demonstrates effective people leadership and development skills
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Able to train, coach, present to and influence people at all levels in the organisation
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Experience in a multi-site, client/ customer focused business (preferably with some union experience)
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Experience of TUPE transfers
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Demonstrable senior level HR experience in a group environment
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Experience leading HR activities in an environment of transformation, change and acquisition.
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Effective people and project management skills, with a proven ability to deliver through others.
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Stakeholder management - employees, managers and senior managers. As well as managing expectations, you will need to have the credibility and rapport to influence, and the confidence to challenge others.
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Strong communication skills; accurate, considered, persuasive and succinct.
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Proven track record of quickly being able to build relationships and establish trust with senior management.
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Ability to collaborate with and influence peers.
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Ability to work independently in a fast-paced environment, prioritising work accordingly.
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Creativity and flexibility to adapt to different situations and rapid change, to balance conflicting priorities.
DESIRABLE QUALIFICATIONS AND EXPERIENCE:
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Experienced senior HR professional
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Senior operational responsibility in a service delivery/group environment
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Leadership of HR functions/teams
OTHER REQUIREMENTS
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Occasional travel requirements
SECURITY & VETTING CHECKS:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
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External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
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Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.
Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.
Many of our services and solutions are available for procurement under various Government frameworks.
