Pay: From £30,000.00 per year
Job Description:
Patient Coordinator – Leeds
Tues–Fri in clinic | Monday's from home
Life’s too short to work somewhere ordinary… so why not be part of something extraordinary?
Who are we?
At EvoDental, we don’t just change smiles — we change lives.
We are the UK’s leading full-arch dental implant provider, delivering life-changing “*smile in a day”* treatments. This is not general dentistry — it’s highly specialised, transformative care that restores confidence, function, and quality of life for our patients.
Every year, we help 1,500+ patients eat, speak, laugh, and live again with confidence. Our patient stories — and our outstanding Trustpilot reviews — speak for themselves.
If you want to be part of a business that genuinely makes a difference, you’ll feel right at home here.
The Role – More than just a job
This is not your typical coordinator role — it’s a hybrid of patient experience, relationship building, and high-quality sales.
You’ll be the first and most important touchpoint in a patient’s journey — guiding them from initial enquiry through to life-changing treatment.
Your week will look like:
In Clinic (Tue–Fri):
- Welcome and guide patients through their consultation journey
- Build trust, understand motivations, and support decision-making
- Deliver an exceptional, premium patient experience
- Convert consultations into booked treatments
From Home (Mondays):
- Follow up warm enquiries and existing patients
- Handle inbound calls, web chats, and online enquiries
- Nurture leads and convert interest into consultations
This is a fast-paced, rewarding role where you can genuinely see the impact of your work — often within days.
What you’ll be doing
- Managing inbound enquiries (calls, forms, web chat)
- Building meaningful relationships with patients
- Guiding patients through a high-value healthcare journey
- Delivering a bespoke, consultative experience — not pushy sales
- Working closely with the Business Manager and wider team to drive performance
- Tracking and progressing your pipeline to maximise conversions
- Becoming an expert in our treatments and patient journey
Who we’re looking for
You’re not just “good with people” — you thrive on connection, results, and making a difference.
- Proven experience in customer-facing roles (clinic, retail, hospitality or similar)
- Confident on the phone with strong listening and communication skills
- Naturally empathetic — you understand people, not just processes
- Target-driven and motivated by achieving results
- Organised, proactive, and able to manage a busy pipeline
- A team player who contributes to a positive, high-performance culture
Bonus if you have:
- B2C sales experience
- Experience working with targets or KPIs
- Healthcare or dental experience (not essential)
Why join EvoDental?
Because we invest in our people just as much as we do our patients.
- A genuinely rewarding role — you’ll change lives, not just hit targets
- Hybrid working — structured balance with Mondays from home
- Full training & ongoing development — we set you up to succeed
- 31 days holiday (including bank holidays)
- Your birthday off
- Private healthcare, pension & life insurance
- Wellness support (gym, physio & more)
- Free on-site parking (Bristol clinic)
- Referral bonus scheme
- Be part of a supportive, high-performing national team
The bottom line
If you’re looking for a role where:
- You can earn, grow, and make an impact
- No two days are the same
- You’re part of something meaningful and exciting
…then EvoDental is the place for you.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
Ability to commute
Experience:
- Customer Service: 1 year (required)
Work Location: In person
Pay: From £30,000.00 per year
Work Location: In person
