About Access Platform Service & Repair Ltd:
We specialise in the service, maintenance and repair of access platforms, helping our customers stay safe, compliant and productive when working at height. From routine inspections and LOLER examinations to emergency breakdown support and major repairs, our experienced factory-trained engineers deliver reliable, manufacturer-approved support across a wide range of powered access equipment.
Role Purpose:
Managing the credit and collections processes to ensure timely collection of payments and minimise the risk of bad debts. Working closely with customers, the sales team and the accounts department to ensure all invoices are paid within the agreed terms and that any overdue accounts are managed effectively. Play a key role in maintaining positive cash flow and managing customer credit risk.
Key Responsibilities:
· Take reasonable care for the health, safety and welfare of yourself and others who may be affected by your actions or omissions at work, and comply with all Company health and safety policies, procedures and statutory requirements.
· Demonstrate and promote the Company's values of Trust, Respect, Integrity, Adaptability and Customer Focus in all interactions with colleagues, customers and suppliers.
· Credit Controls & Collections: Manage the accounts receivable portfolio by monitoring outstanding invoices and ensuring timely payments. Contact customers via phone, email or letter regarding overdue invoices and payment reminders. Negotiate payment plans and settlements with customers to recover outstanding debts. Investigate and resolve disputes or queries relating to outstanding invoices, collaborating with sales, parts and service departments.
· Credit Risk Management: Assess and review the creditworthiness of new and existing customers by analysing financial statements and credit reports. Set and manage credit limits for customers and regularly review and adjust where necessary.
· Reporting and Documentation: Maintain accurate and up to date records of all payments and customer communication. Prepare and deliver reports on aging accounts, payment status and bad debt provisions to senior management. Reconcile accounts receivable ledger and provide outstanding balances and cash flow forecasts.
· Relationship Management: Develop and maintain strong working relationships with customers and collaborate with internal departments to ensure smooth communication and resolution of issues.
· Legal & Compliance: Initiate legal action for recovery of debts if required.
· Undertake any other duties reasonably required by the Company that are commensurate with the level of the role and within your skills, knowledge and experience.
Skills and Experience:
· Demonstrable experience of managing credit control processes and maintaining effective customer payment performance
· Proficiency in Microsoft Office, especially excel for data analysis and reporting
· Experience of accounting software
· Strong negotiation and communication skills
· Attention to detail and problem solving abilities
· Ability to prioritise tasks and manage multiple customer accounts
· Strong organisational skills and ability to meet deadlines
· Knowledge of credit control policies and debt recovery processes
· Experience in the access or construction industry
· Knowledge of Syrinx
Working Conditions
- Hours: 8:30am – 5:00pm, Monday to Friday (30 minute lunch break).
- Full-time, office-based role.
- Flexibility required to support operational and customer demands.
- Occasional travel may be required to support business activities.
This role is ideal for organised professionals who thrive in a fast-paced environment, possess excellent interpersonal skills, and are committed to maintaining the organisation’s financial integrity through effective credit control practices.
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Sick pay
Application question(s):
- What is your current or most recent salary?
- How will you travel to work?
- What is your notice period?
- Are you able to commit to the 40 hour working week, start and finish times?
Work authorisation:
- United Kingdom (required)
Work Location: In person
