Job Title: Subsidence Specialist
Location: Postcodes W,TW,SW,SE,DA
Job Purpose:
We are a leading specialist, renowned for providing technically advanced and cost effective solutions to our clients. We are looking to appoint a highly experienced subsidence engineer to deliver performance and competency for the claims we receive.
You will provide technical advice, support and guidance to our clients as well as proposing bespoke solutions in a friendly and professional manner.
Key responsibilities:
- Carry out initial inspections of insurance claims
- Assess damage; determine probable cause and policy liability
- Determine further investigations and monitoring, where necessary, and any remedial or temporary works required
- Provide initial report to agreed standards
- Attend re-visits as required and report to agreed standards
- Implement engineering audit recommendations
- Process claims in accordance with SMS’s philosophy, standards, service levels and complaints procedure
- Update all relevant information on iSubs, engineering or other
- Maintain high standard of communication at all times, both internally and externally
- Meet Key Performance Indicators (KPI)
- Assist Claims Management Unit to proactively progress claims
- Is able to respond positively to varying client requirements and changes in the wider business environment.
- Problem/complaint resolution.
Key skills
- Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems. Well developed and effective written and verbal communication skills, to articulate complex issues.
- Strong organisation and time management skills; to deliver on a variety of actions to tight timescales.
- Good dispute resolution handling skills to manage disputes effectively and proactively.
- Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
Desirable Requirements
- A degree in a building / engineering / surveying discipline or similar.
- Chartered status in a building / engineering / surveying discipline or similar.
- Cert CII qualified
- Symbility Scheduling Software
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year
Experience:
- Subsidence field claims: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- South West London, Greater London (preferred)
Willingness to travel:
Work Location: In person
