Location: Southbourne, Dorset
Salary: £30,000 per annum
Job Type: Full-time, Permanent
Hours: Monday – Friday, 8:15am – 5:15pm
We are a premier independent garage and MOT center based in Southbourne, well-known for our high standards of service and reliability. Due to ongoing growth, we are seeking a skilled Service Advisor / Receptionist to take charge of our front-of-house operations and ensure our workshop continues to run smoothly.
In this position, you will be the primary point of contact for our business, bridging the gap between our valued customers and our workshop technicians. Your main objective will be to deliver a seamless, top-tier customer experience while keeping the workshop workflow efficient and organized.
- Customer Relations: Welcoming clients, scheduling bookings, and providing transparent updates on vehicle progress.
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Workshop Coordination: Generating electronic job cards, liaising with technicians, and assisting with daily job allocations.
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Office Administration: Managing repair quotes, processing invoices, ordering parts, and handling customer payments.
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Reception Management: Maintaining a clean, organized, and professional front-of-house environment.
- Automotive Background: Previous experience as a Service Advisor or Receptionist within a garage or dealership environment is essential.
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Digital Proficiency: Confident using automotive garage management software and digital tracking systems.
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Strong Communication: The ability to translate technical mechanical details into clear, friendly explanations for customers.
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Sharp Organization: A natural multi-tasker who thrives under pressure during peak morning drop-off periods.
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Industry Knowledge: A solid grasp of standard vehicle servicing, repairs, and MOT procedures.
- Compensation: A competitive salary of £30,000 per year.
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Paid Time Off: 22 days of annual leave plus standard Bank Holidays.
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Financial & Extra Perks: Workplace pension scheme and exclusive staff discounts on vehicle servicing and parts.
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Development: Ongoing training opportunities within a supportive, close-knit team.
If you are looking to advance your automotive career with a trusted, independent local business, we would love to hear from you.
