Job Overview
Highly respected Devon based client is looking to recruit a permanent full OR part-time Software Support Manager (not managerial but moreso heading up) with specific experience of Xero/Quickbooks
The ideal candidate will possess strong IT support expertise (Xero/Quickbooks), excellent communication skills, and a comprehensive understanding of various operating systems and network infrastructure to deliver exceptional service to the company's clients and internal teams.
Duties
- Leading and delivering cloud accounting migrations to Xero and QuickBooks, including full ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support
- Running discovery workshops to understand client needs, map current processes, and design future-state workflows that reduce manual input and duplication
- Managing client onboarding journeys (including Summa Tech) to improve turnaround times and create a strong first impression
- Line-managing members of the Digital Services team, allocating work, coaching best practice, and overseeing quality assurance
- Setting standards for documentation, workflows, checklists, and effective handovers to Accounts, Tax, Payroll and Bookkeeping teams
- Championing high standards of data hygiene across Practice Engine and Filestore, ensuring records are complete, consistent, and audit-ready
- Embedding compliant onboarding processes, including CDD/AML through Summa Tech, and supporting annual review cycles
- Working closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders
- Tracking outcomes, identifying risks, and driving continuous improvement across digital services
The job can be offered on a full OR part-time basis and also in a hybrid manner. There will be the need to travel to the company's other Devon based offices so access to your own transport it essential
Job Types: Full-time, Part-time, Permanent
Pay: Up to £37,000.00 per year
Expected hours: 21 – 36.25 per week
Application question(s):
- Are you able to commence work in the Devon area within 1 month?
- Have you had recent experience of supporting Xero and Quickbooks software?
- Do you drive?
- are you wisjing to work full or part-time? Please state which
Work Location: Hybrid remote in Exeter (Devon)
