Picture this: the hotel comes alive, and you’re right at the heart of it. You lead with energy, warmth, and a hands-on approach, inspiring your team to do their best while making sure every guest feels welcome and cared for.
From greeting guests with a smile to helping your team tackle the day’s challenges, you’re the person who makes everything run smoothly and with heart. Every day is different, full of new opportunities to make someone’s stay special.
As Operations Manager, you’re not just managing a hotel, you’re creating experiences, supporting your team, and leaving a lasting impression on every guest who walks through our doors.
You’ll be right at the heart of the hotel, making sure everything runs smoothly and helping your team shine. Here’s what you’ll be doing:
- Leading by example and supporting your team across all departments.
- Coaching, developing, and celebrating colleagues to help them shine.
- Planning shifts and workloads to keep operations running smoothly.
- Monitoring budgets, costs, and identify ways to improve.
- Be visible, approachable, and ready to assist guests.
- Ensuring the hotel is safe, welcoming, and meets brand standards
We live by our values – and we’d love you to bring them to life every day:
- Open - you’re friendly, approachable, and make everyone feel welcome from your team to our guests.
- Nimble - you adapt easily, stay calm under pressure, and turn challenges into opportunities.
- Brilliant - you take pride in delivering great service, spotting ways to improve, and inspiring your team.
- Honest - you lead with integrity, are reliable, and make fair decisions that keep everything running smoothly.
Bring your leadership, warmth, and passion for delivering great experiences, and we’ll help you thrive.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Our luxury townhouse
Opened in 2012, Vanbrugh House Hotel is ideally located in the heart of Oxford, offering the perfect base to explore this beautiful city. Offering the epitome of luxurious townhouse accommodation, the hotel boasts 22 delightfully eclectic rooms and suites with rainfall showers
