Luxury Falmouth Hotel, Cornwall
£45,000 DOE
Full-time | Permanent
The Luxury Falmouth Hotel is a coastal retreat offering relaxed luxury, exceptional hospitality, and outstanding guest experiences. We pride ourselves on high standards, attention to detail, and a strong team culture.
We are seeking an experienced Hotel Operations Manager to support the General Manager in overseeing day-to-day hotel operations. You will ensure smooth coordination across all departments and maintain consistently high service standards.
This is a hands-on role with responsibility for guest experience, team leadership, and operational performance.
- Oversee daily hotel operations across all departments
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Support Heads of Department and the General Manager
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Ensure high standards of guest service and satisfaction
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Handle guest complaints effectively and professionally
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Drive revenue across F&B, spa, and accommodation
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Manage budgets, payroll, and operational costs
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Lead, train, and develop team members
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Ensure compliance with health & safety and legal standards
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Maintain property standards and coordinate maintenance
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Support recruitment and staff development
- Experience in hotel operations or duty management
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Strong leadership and communication skills
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Calm, organised, and guest-focused under pressure
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Financially aware with budget experience
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Proactive, hands-on, and team-oriented
- Tronc/service charge (F&B)
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Hotel and spa discounts
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Friends & family rates
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Wellbeing and financial support tools
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Cycle to Work Scheme
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Staff recognition and social events
This is an excellent opportunity to join a leading hospitality destination in Cornwall, where you will play a key role in shaping guest experience and driving operational excellence in a truly exceptional setting.
Apply now or contact us for a confidential discussion.
