Account Manager
Full Time - £32,000 - £36,000 per year (dependant on experience).
Ready to be the face of our customer relationships? We’re looking for a driven, people-first professional to join our growing team at the regions premier IT managed services provider —someone who loves customer engagement and knows how to build relationships that last.
This is your chance to shape the future of your own role—working directly with our senior management team and directors to develop and elevate our client engagement strategy, built on our core values of expertise, accountability and transparency.
You’ll own a portfolio of client accounts—becoming their trusted first point of contact, keeping them in the loop, and helping them get the very best from our wider technical services.
We’re proud of our non-sales approach to customer engagement. We focus on practical, deliverable solutions grounded in real technical expertise. You’ll work closely with our internal teams and translate our solutions into clear, easy-to-understand language—making sure customers feel informed, supported and confident.
What you’ll be doing:
- Build strong, collaborative relationships through regular check-ins, including bi-annual face-to-face and online meetings.
- Share clear, useful reporting on service usage statistics and the preventative actions we’ve taken to protect their infrastructure.
- Keep customers ahead of the curve with updates on relevant technology developments, security threats and regulatory changes.
- Manage customer contracts and software renewals end-to-end—keeping everything in good standing and engaging customers well in advance. You’ll liaise with our consultancy team to gather costs and help to inform customer budgeting.
- Proactively flag upcoming infrastructure upgrades in advance, co-ordinating with our project consultants to schedule the right conversations and hand over at the right time.
- Spot opportunities where additional LCS services could genuinely help clients —sharing what’s available and introducing new services as they launch.
- Be an escalation point for customer queries and issues—bringing in the right internal expertise to resolve problems quickly and protect customer satisfaction.
Benefits
- 25 days annual leave + bank holidays + birthday bonus day (34 total)
- Company mobile phone, data and call package
- Company laptop
- Pension scheme
- Profit share scheme
- Sick pay
Experience & Qualifications
Essential:
- Full UK driving licence (required due to client visits).
- Confident handling challenging client situations and resolving issues effectively.
- Confidence leading strategy conversations with clients.
- Proven experience identifying and progressing growth opportunities (upsell).
- Strong commercial awareness—balancing client value with delivery effort.
- Experience managing B2B relationships in any sector.
- Excellent organisation, time management and communication skills.
- Able to build rapport with a wide range of people.
- Self-starter mindset: work independently, ability to take ownership, and follow through.
Desirable:
- Degree in a relevant field (Marketing, Business, Digital, etc.)
- Knowledge of information technology sector and/or MSP environments.
Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Profit sharing
- Sick pay
Application question(s):
- Are you located within reasonable commuting distance of Grimsby, North East Lincolnshire?
Education:
- GCSE or equivalent (required)
Experience:
- managing B2B relationships : 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: LCS-AM-26
