Job summary
As a Receptionist at Shah Zaman Surgery, working 20 hours per week across 4 days, you will be an integral part of our team, providing a wide range of reception duties and offering general support to our multidisciplinary team. Your main responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing patient information, and assisting patients as required.
Your working pattern will include one day per week finishing at 20:00, with enhanced pay applied from 18:30 onwards on that day. In addition to this, you will benefit from 30 days annual leave per year (pro rata), excluding bank holidays, as well as access to the NHS Pension Scheme.
You will be the central point of contact for patients, ensuring the efficient distribution of information, messages, and enquiries to the clinical team. You will also liaise with other team members and external agencies, such as secondary care providers and community services, ensuring smooth communication and continuity of care.
Main duties of the job
In this role, you will manage the practices appointment system, processing requests via phone, in person, and electronically. You will answer incoming calls, direct patients to the appropriate services, and efficiently manage patient enquiries.
You will also initiate and respond to communications from patients, team members, and external agencies. Your role will involve data entry, including registering new patients, updating healthcare records, and coding data into the clinical IT system. You will manage requests for information such as SARs, insurance letters, and DVLA forms, directing them to the administrative team.
Additionally, you will maintain a tidy and organised reception area, ensuring notice boards are up to date, and support clinical staff with administrative tasks. Managing queries effectively and maintaining a high standard of service in a busy environment will also be key parts of your role.
Overview of your organisation
Shah Zaman Surgery is a well-established, patient-focused general practice located in Castle Vale, serving a diverse community. Our dedicated team works collaboratively to provide high-quality care and ensure the wellbeing of our patients.
At Shah Zaman Surgery, we are committed to creating a positive and supportive working environment, where teamwork, open communication, and mutual respect are at the core of our ethos. Our staff are passionate about delivering patient-centred care and continually strive for excellence. We offer a culture of professional development, encouraging all team members to enhance their skills and grow within the practice.
Working at Shah Zaman Surgery offers a rewarding opportunity to contribute to meaningful patient care within a friendly and inclusive setting. We pride ourselves on providing integrated care and outstanding services to our patients.
Job Type: Part-time
Pay: From £12.80 per hour
Benefits:
Ability to commute/relocate:
- Birmingham B35 7QX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work until 20:00 when needed?
Experience:
- GP surgery: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
