The Company
Founded in 2015, ExpenseIn set out to make expense management easier and less frustrating, replacing time-consuming, paper-based processes with a smarter, faster solution. As we grew, we introduced new modules like invoice management, carbon reporting, and volunteer expense claims - all designed to save businesses time and hassle.
Today, we help companies in over 50 countries process more than a million expenses every month. In January 2025, we were acquired by AccountsIQ and are now part of the AIQ Group. Alongside AccountsIQ, a cloud-based financial management platform, we continue to innovate and scale, helping businesses take control of their finances with smarter, more connected solutions.
The Role
Reporting to the Head of Service Delivery, we're seeking a Customer Support Specialist to join the UK's leading cloud-based expense management solution. You'll be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service. You are passionate about showcasing your technical product knowledge in a customer-centric environment.
What you'll be doing:
- Working as part of a busy operational team delivering first-class service to all company stakeholders and customers.
- Guiding customers on best practices of expense management and HMRC expense regulations.
- Performing regular user acceptance testing on new features and feature enhancements on both the ExpenseIn mobile app and web portal.
- Supporting new and existing customers with patience through various communications channels, including but not exclusive to Live Chat, email, and telephone.
- Supporting customers using ExpenseIn's Card Issuing product.
- Guiding and supporting users of ExpenseIn products while transferring system knowledge with an excellent and adaptable education style in line with ExpenseIn Support's tone of voice.
- Maintaining full product knowledge of services and features.
- Continuously improving the customer-facing learning material to a high-quality standard.
- Adhering to company policies and procedures while contributing to departmental continuous improvement.
- Working closely with our technical teams to help identify and resolve system issues in line with business-as-usual SLAs and OLAs.
- Maintaining and enriching the support knowledge base.
What you'll need:
- Experience in working within a fast-paced customer service SaaS environment.
- Passion and enthusiasm for delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Advanced skills using Microsoft Office 365.
- Understanding of different file formats, including TXT, CSV, XML, and Excel workbooks.
What's the hiring process?
- An initial Teams video call with our People team to discuss your application.
- A Teams video interview with the Head of Service Delivery and our Senior Support Specialist - the interview will consist of a task which you'll be briefed on ahead of the interview.
When is the closing date?
The role will close for applications at 5pm on Friday 26th June.
Why work with us?
AIQ Group is a multi-product SaaS business, bringing together ExpenseIn and AccountsIQ, and recently ranked #477 in the Financial Times FT1000 list of Europe's fastest-growing companies in 2026.
As a forward-thinking and collaborative organisation, we combine drive, energy and ambition with a supportive, down-to-earth culture that enables people to do their best work. Our TEAM values (Together, Energy, Action, and Mindset) sit at the core of how we work and grow as a business.
Following a €60M investment in 2024, it's an exciting time to join the group as we continue to scale, enhance our products, and elevate the service we provide to our customers.
Some of our perks
- 28 days annual leave + bank holidays + your birthday off
- Hybrid working from London or Dublin offices
- Working from abroad - up to 6 weeks per calendar year
- Private Health Insurance
- 5% Pension contribution
- Life Assurance - 4 x Salary
- Income Benefit
- Wellbeing initiatives
By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organisation planning, and related purposes. AccountsIQ Group's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group's use of your personal information.
