About the Employer
Company Name - MobileWorxs Ltd
Location - Charles Henry House, 130 Worcester Road, Droitwich Spa, Worcestershire, WR9 8AN
MobileWorxs supply end users and channel partners across the UK and EMEA (Europe, the Middle East and Africa) with mobile rugged tablet computers or other devices. End users are business customers. Channel partners are independent companies that help sell and promote MobileWorxs’ products or services.
Overview
Kickstart your career in tech! Join our team as an Apprentice IT Support Technician and gain hands-on experience, supporting customers and learning how to troubleshoot real-world issues while building expert knowledge of our products.
What you'll do at work
You’ll get hands-on with cutting-edge ICT equipment, supporting customers pre and post-sale, troubleshooting real hardware issues through our helpdesk, and working with repair partners to resolve faults. You’ll also play a key role in stock management and shipping, gaining valuable experience across support, products, and logistics
Skills Required
- Strong communication skills with confidence in written, verbal, and listening abilities
- Comfortable working both independently and as part of a small, collaborative team
- A solid understanding of IT hardware, systems, and desktop applications (Word, Excel, Email)
- Genuine interest in computer hardware (desktop and mobile) and emerging technologies
- Confident engaging with customers via phone, email, and video conferencing
- Self-motivated, organised, and able to meet deadlines
- Strong interpersonal skills with a customer-focused approach
- Ability to multitask and prioritise across different projects
- Curious mindset with a willingness to learn, adapt, and develop new ICT skills
- Any previous ICT experience is advantageous but not essential
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Essential qualifications
Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics
Training to be provided
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to online training. This includes three consecutive days every three months working towards the apprenticeship along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification. Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
After this apprenticeship
There may be opportunity to progress or full-time employment
Things to Consider
- DBS not required and role doesn’t involve working in a regulated area
- The Right to Work in the UK essential
- Preferred - Full UK driving licence
Working Week
35 hours per week
Monday - Friday
Job Types: Full-time, Apprenticeship
Pay: £19,240.00 per year
Work Location: In person
