Who are we?
At Habitat First Group, we design and build award-winning holiday home communities that blend luxury living with ecological responsibility.
Founded on the principles of community, ecology, and architecture, we offer families a safe and inspiring space to reconnect with nature.
From our pioneering Lower Mill Estate in the Cotswolds to Silverlake in Dorset, our developments are crafted to nurture wellbeing and environmental stewardship.
We believe in creating habitats where people and wildlife thrive together - places that offer freedom, comfort, and a deep connection to the outdoors
About the role
This role involves 12‑hour shifts, 6:30am–6:30pm, on a 3‑days‑on, 3‑days‑off rota, based at our Lower Mill Estate site.
What can we offer you?
· Access to Estate Facilities
Enjoy use of our swimming pool, gym, lakes, free equipment hire, and discounted spa sessions (subject to availability).
· 28 Days Annual Leave (Including Bank Holidays) – Up to an extra day a year of holiday for every years service, capped at 33 days (pro rota for part time)
You will also get an additional day off for your Birthday
· Family-Friendly Policies
Enhanced maternity, paternity, adoption, shared parental and neonatal care pay to support you and your family.
· Mental Health & Wellbeing Programme
Resources and support to help you thrive both personally and professionally.
· Training & Qualifications
We invest in your growth with access to role-specific training, professional development opportunities, and support for relevant qualifications
· Employee Assistance Programme
Confidential support for personal or work-related challenges.
· NHS Top-Up Scheme
Contributions toward dental care, prescriptions, hospital parking, and more.
· Reward & Recognition Schemes
Celebrate achievements and milestones with meaningful recognition.
· Discounted Shopping & Benefits Platform
Including cycle-to-work scheme and other exclusive offers.
· Access to Electric Car Scheme
Supporting sustainable travel choices.
· Eye Check & Flu Vaccine Vouchers
Helping you stay healthy and well throughout the year
What you’ll be doing:
· Manning the Gatehouse and main gate to provide a professional and friendly meet & greet service to guests on arrival. This includes ensuring they are authorised to be on-site and having the confidence to question politely when required.
· Maintaining the communal areas and facilities
· Rectifying where feasible any defects or health and safety concerns, escalating and reporting to Managers when required
· Provide and create a highly visible presence during weekends and high season
· To be the main point of contact for all resident queries as and when required
· Basic security and shift checks including monitoring CCTV, and producing daily shift reports to the Estate Management team
· The Estate Warden should respond to any simple queries raised by Homeowners and guests.
· To ensure that any breaches of the Estate rules and regulations by rental guests are followed up promptly with the rental agent.
· To ensure that all dealings with rental agents, unless escalated to a substantial point are dealt with appropriately and understandingly by the Estate Warden team, balancing the requirements of the Client and Estate with the rules and regulations
· To ensure that processes are followed with Rental agents and any investigations relating to agents' bookings or guests are evidenced appropriately so that action can be taken, but where possible all situations should be dealt with amicably
· To assist with administrative, practical, or any other low-risk associated task that may be requested
· To assist with Homeowner events taking place on-site during your working day and to provide positive assistance with logistical and operational planning
We’d love you to have:
· Health & Safety – Knowledge of Safe practices of work
· Emergency First Aid at Work
· Knowledge of basic Microsoft packages including Outlook and Word. Able to pick up new software packages as required.
· Driving license
· Must be able to swim and willing to become a responder
· Experience in a holiday operation (Desirable)
· Dependability and Initiative
Shows up consistently, takes ownership of tasks, and proactively seeks solutions without waiting to be prompted.
· Collaborative Communication
Communicates clearly and respectfully, works well with others, and contributes positively to team dynamics.
· Environmental Awareness and Values Alignment
Demonstrates a genuine passion for the environment and sustainability, aligning with the company’s mission and values.
Habitat First Group welcomes applications from candidates of all backgrounds and experience levels.
If you're interested in the role, we’d love to hear from you.
We’re happy to discuss and accommodate any reasonable adjustments you may require during the recruitment process and beyond.
If you would prefer to apply without submitting a CV, please contact us on 01285 863289 for Lower Mill Estate or 01305 853490 for Silverlake, Dorset, and we’ll be happy to explore alternative options with you.
Habitat First Group is proud to be a Disability Confident employer.
Pay: £25,515.00 per year
Benefits:
- Health & wellbeing programme
- On-site gym
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
