Homeownership & Managing Agent Coordinator
Salary: £36,099 + excellent benefits
Location: Blackhorse Road, Letchworth Garden City
Hybrid working: Two days per week in the office, three days from home
Contract: 6‑month fixed‑term contract
Hours: Full time, 37 hours per week (Monday–Friday)
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
We are looking for a Homeownership and Managing Agent Coordinator to join our Homeownership team on a 6-month fixed term contract. This is a friendly, varied and people focused role where you will help us manage relationships with managing agents, support residents and keep our estates running smoothly. If you enjoy helping people, keeping things organised and working collaboratively, this could be a great opportunity to grow your skills in the housing sector.
About the Role
We’re looking for a proactive, organised and relationship‑focused Homeownership & Managing Agent Coordinator to join our Homeownership team on a 6‑month fixed‑term contract.
This is a varied, people‑centred role where you’ll act as a key point of contact for managing agents, residents and internal teams. You’ll play a vital part in ensuring our estates are well‑managed, compliant and delivering the level of service our residents expect.
You’ll monitor managing agent performance, challenge poor service delivery, coordinate compliance documentation, support Section 20 consultations and help maintain accurate records across a diverse portfolio of developments. You’ll also support residents with queries, contribute to service charge accuracy and help drive improvements across the homeownership function.
If you enjoy building relationships, solving problems and keeping things running smoothly, this is a fantastic opportunity to develop your skills in the housing and property sector.
Key Responsibilities:
Build strong relationships with managing agents across multiple developments, ensuring accountability and clear communication
Monitor managing agent performance and escalate concerns where service standards are not met
Coordinate Tenancy Satisfaction Measures for non‑freehold stock and maintain accurate compliance records
Respond to resident and stakeholder queries within agreed service levels, providing a professional and reliable service
Support income recovery through timely follow‑up and accurate processing
Maintain accurate records and documentation to support compliance, audit and operational decision‑making
Review and verify managing agent invoices and identify discrepancies in partnership with Finance
Identify trends and recurring issues and contribute to service improvements
Support Section 20 consultations by coordinating documentation, communications and statutory timescales
Coordinate compliance certification and ensure records remain accurate and accessible
Attend AGMs and stakeholder meetings where required, representing resident interests
Support estate and service charge management by ensuring accurate information is gathered and communicated
What We’re Looking For
You’re someone who enjoys helping others, staying organised and building positive working relationships. You’re confident managing a varied workload, comfortable working with detail and able to communicate clearly with a wide range of people.
You bring a calm, solution‑focused approach to challenges and you’re not afraid to ask questions, challenge poor performance or follow issues through to resolution. You’re committed to fairness, transparency and delivering a high‑quality service for residents.
You will bring:
A proactive, organised approach
Strong communication and influencing skills
Confidence working with residents, colleagues and external partners
Good attention to detail and accuracy
A solution focused mindset
The ability to prioritise and manage a varied workload
Must haves:
Strong understanding of the role of managing agents within new‑build and managed residential developments
Excellent administrative and organisational skills with strong attention to detail
Confident communication and influencing skills
Understanding of leases, freehold interests and leaseholder responsibilities
Knowledge of shared ownership and the homeownership customer journey
Willingness to attend AGMs, resident meetings and on‑site visits
Ability to scrutinise invoices, challenge discrepancies and escalate concerns
Ability to manage sensitive or complex resident queries professionally
Experience working collaboratively across teams
Understanding of compliance requirements relating to residential block management
Confidence using housing systems, databases and Microsoft Office
Nice to haves:
Experience working with mixed‑tenure portfolios or large residential developments
Experience interpreting lease terminology
Experience working with managing agents, solicitors or external stakeholders
Experience supporting service charge administration or arrears management
Awareness of regulatory requirements relating to leasehold or block management
Experience attending AGMs or resident forums
Experience contributing to service improvements
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £36,099 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 30/06/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
