Property Manager – Retirement Living
Buckinghamshire & Bedfordshire ¦ Hybrid Working
Competitive Salary + Bonus + Company Car/Car Allowance + Excellent Benefits
Are you an experienced multi-site Property Operations Manager who thrives on leading people, delivering exceptional customer service, and creating outstanding communities?
At McCarthy Stone, we're looking for an experienced Property Manager to lead a team of House Managers across our Retirement Living developments in Buckinghamshire and Bedfordshire. This is a rewarding leadership role where you'll have the opportunity to make a genuine difference to the lives of our homeowners while developing high-performing teams and ensuring operational excellence.
About the role:
Reporting to the Divisional Director of Operations, you'll be responsible for the overall performance of multiple Retirement Living developments, leading your team to deliver outstanding customer experiences, maintain high standards of compliance, and achieve key business objectives.
What you'll be doing:
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Leading, coaching and developing a team of House Managers across multiple locations.
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Creating vibrant, welcoming retirement communities where homeowners can enjoy an active and fulfilling lifestyle.
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Driving excellent customer satisfaction and delivering against key performance indicators, including Net Promoter Score (NPS).
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Ensuring developments are safe, compliant and maintained to the highest standards.
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Managing budgets, performance reporting and continuous improvement initiatives.
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Working collaboratively with internal teams and external partners to deliver an exceptional homeowner experience.
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Supporting your team through performance management, coaching and ongoing development.
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Taking part in a monthly out-of-hours emergency rota (additional payment provided).
About you
We're looking for someone with:
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Experience managing multiple sites within property management, retirement living, housing or a similar customer-focused environment.
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A management qualification at RQF Level 5 (or equivalent) is desirable, along with a commitment to continuous professional development.
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Proven experience leading and developing remote or hybrid teams.
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A passion for delivering outstanding customer service.
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Strong knowledge of health & safety, compliance and operational best practice.
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Excellent communication, coaching and influencing skills.
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Commercial awareness with experience managing budgets and performance.
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Confidence managing complex situations, investigations and complaint resolution.
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Good IT skills, including Microsoft Office.
Why join McCarthy Stone?
At McCarthy Stone, our purpose is to help people enjoy later life. Every day, you'll play an important role in creating safe, thriving communities where our homeowners feel supported and valued.
In return, we offer:
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24 days annual leave, rising to 28 days on length of service
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Company car or car allowance
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Life Insurance
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Company pension scheme
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The opportunity to stay in our guest suites across the UK at a discounted rate
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Discount rates on our apartments
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Career development opportunities
If you're an experienced Property Operations Manager with a passion for people, property and customer excellence, we'd love to hear from you.
Apply today. We review applications as they're received and reserve the right to close this vacancy early if we receive sufficient applications.
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As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.
We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!
