We do not offer sponsorship.
iStore is one of Apple's largest Resellers and Authorised Service Providers with stores across the UK. We understand that delivering a great customer experience can only be achieved with exceptional people, and at iStore, we're constantly seeking individuals who can truly make a difference.
To apply, please submit your CV and a Cover Letter. Please note that only applications including both a CV and a Cover Letter in the supporting documents section will be considered.
iStore is seeking an enthusiastic, tech-savvy and experienced individual eager to start their career in an Apple-led environment to join our team as a Deputy Manager. As an Apple Expert and Deputy Manager, you will play a crucial role in assisting the Store Manager ensuring the smooth operation of the store, delivering exceptional customer service and overseeing a team of dedicated professionals securing a positive shopping experience.
Ideal Candidate:
- Passionate about technology in general, especially Apple products and computers.
- Proven leadership skills with the ability to manage and motivate a team.
- Eager to learn and develop skills in a fast-paced environment.
At iStore, we believe in investing in our employees, that is why we offer the following:
- Complete Training: Comprehensive training in Apple products and customer service through the official Apple training portal, all provided by us.
- Management Training: Training in management practices and procedures.
- Globally Recognised Qualification: Earn the title of Apple Champion+, recognised worldwide.
- Rewards: Personal Monthly Target Bonuses and an Achievement-based Reward Scheme.
This is a fantastic opportunity for someone with retail experience to advance their career with a leading Apple Premium Reseller and Authorised Service Provider, to gain knowledge and hands-on experience to start an exciting career in the dynamic field of retail and IT.
Key Responsibilities:
- Assist the Store Manager in daily operations.
- Lead and motivate the team to achieve sales targets.
- Assist in the recruitment, training, and development of staff members.
- Manage inventory and perform regular stock checks.
- Handle administrative tasks and ensure accurate record-keeping.
- Provide excellent customer service and product recommendations.
- Handle customer inquiries and resolve issues professionally.
- Process sales transactions accurately and efficiently.
- Maintain a tidy, clean and organised store environment.
- Stay informed about tech trends and product releases.
- Book repair appointments for customers.
- Flexibility with your schedule as work hours will be based on business needs during store opening times
- Ensure full compliance with Apple and iStore procedures.
Key Qualifications:
- Good understanding of technology in general.
- Ability to qualify as an Apple Champion+.
- Proven supervisory experience in retail.
- Strong administrative and quality control skills.
- Excellent people skills and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced retail environment.
- Customer-focused approach with a positive attitude.
- Maintain a friendly and approachable demeanour.
Pay Range:
Hourly pay + Bonus depending on qualifications gained and performance.
Made up of: Hourly rate, Qualifications, Sales targets
iStore is an equal opportunity employer. We encourage all individuals from all background to apply.
Job Type: Full-time
Pay: £24,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
Ability to commute/relocate:
- Chelmsford CM1 1GH: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
- Apple Products: 1 year (preferred)
- iOS: 1 year (preferred)
- MacOS: 1 year (preferred)
- iPadOS: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
