A busy, growing property management and lettings agency is looking for an organised and personable Lettings Administrator to join our Liverpool office and keep our lettings process running smoothly from first enquiry through to move-in and beyond.
This is initially offered as a temporary contract, but we want to be upfront: there is genuine, strong potential for this to develop into a permanent, long-term role for the right person. We'd encourage anyone looking for a lasting position to apply.
What you'll be doing
You'll be the engine room of the lettings process, handling a varied workload that includes:
- Answering overflow calls and responding to applicant, landlord and supplier queries
- Sending holding deposit emails, contracts, and move-in information to tenants and guarantors
- Setting up, chasing and processing referencing applications, and keeping landlords updated at each stage
- Requesting further information from applicants where needed and arranging tenancy start dates, check-ins, or declines
- Adding new tenancies, tenants and guarantors to our property management system
- Notifying utilities, building insurance and councils when tenants move in, and completing council tax update forms
- Providing rent insurance quotations and setting up new policies
- Marking properties as let, keeping dates and records accurate, and updating the lettings board
There may also be scope to take on additional responsibilities as the role develops.
What we're looking for
- Strong organisational skills and a good eye for detail — you'll be juggling several tenancies at once
- Confident, friendly communication, whether on the phone or by email
- The ability to work to deadlines and keep things moving
- Comfortable using computer systems and picking up new software
Previous lettings or property experience is preferred, but it isn't essential. If you've got solid administrative or office experience from another sector and you're a quick learner, we'd be glad to hear from you.
Pay: £24,420.00-£27,097.00 per year
Experience:
- Office: 2 years (required)
Work Location: In person
