We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at The Wydlewoods Retirement Village. This is a Bank position to cover holiday and sickness.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities:
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Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
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Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
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Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
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Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
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Contribute ideas for improving menus, services, and operational processes.
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Support the achievement of food and beverage revenue targets using established systems and processes.
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Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
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Excellent customer service and interpersonal skills
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Ability to work as part of a team and build strong relationships
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Strong organizational and time management skills
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Positive, energetic, and enthusiastic attitude
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Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
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Age Well – Supporting residents to live their best lives
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Community – Building a sense of belonging
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Keep Improving – Always seeking better ways to work
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Invest Wisely – Making responsible choices
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Planet Positive – Reducing our environmental impact
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One Team – Supporting each other to succeed
Experience and Qualifications:
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Job-related experience desirable but not essential
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Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
