Are you passionate about delivering great customer service and enjoy keeping things organised? We're looking for a Customer Service Administrator to join the Liberation Wholesale team and play a key role in supporting our customers and our busy office.
At Liberation Group, we're an award-winning business with a passion for great drinks, outstanding service, and creating exceptional experiences for our customers. This is a fantastic opportunity to become part of our friendly Customer Service team, working 20 hours per week across Monday to Friday.
What you'll be doing:
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Providing excellent customer service by handling customer queries and resolving complaints.
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Processing customer orders accurately and efficiently.
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Promoting and upselling our product range where appropriate.
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Updating Excel order sheets for customers and Account Managers.
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Processing and posting customer credits.
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Working closely with colleagues across different departments to ensure everything runs smoothly.
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Supporting the team with general office administration.
What we're looking for:
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Have excellent communication skills and enjoy building relationships with people at all levels.
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Are confident using Microsoft Word, Excel and Outlook.
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Have a professional and friendly telephone manner.
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Are passionate about delivering outstanding customer service.
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Can confidently negotiate, resolve issues and find practical solutions.
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Are organised, proactive and enjoy working as part of a team.
What's in it for you?
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30% discount on food, drink and rooms at any Liberation Pub
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The option to buy additional annual leave days throughout the year
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Cycle to Work scheme
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Comprehensive health care cover via Westfield Health
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Discounts across hundreds of online and in-store retailers across the Channel Islands and UK
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24/7 Mental, Financial and Physical Health support
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Opportunities for growth, development and promotion
