At Jersey Electricity, we’re excited to offer an opportunity for a Home Technology & Appliance Service Technician to join our team. This role is all about delivering technical support to our customers, whether that’s installing new products, diagnosing faults, or providing expert advice.
You’ll work with a range of appliances, IT equipment, and home entertainment systems, helping customers get the most from their purchases. Acting as an important link between our sales and service teams, you’ll play a key part in creating a smooth, positive experience for every customer.
We encourage applications from people of all backgrounds and experience levels. If you enjoy problem-solving, working with technology, and helping others, this could be a great fit.
Installation & Setup
- Deliver and set up appliances, IT products, TV/AV, and other Powerhouse products in line with company standards
- Ensure all installations are carried out safely and meet required regulations
- Provide friendly, practical advice on upgrades or complementary products where appropriate
Repairs & Technical Support
- Diagnose and repair faults across appliances, IT equipment, and TV/AV products
- Provide clear and accurate repair assessments, following manufacturer guidance
- Support customers both in their homes and remotely when needed
Returns & Quality Control
- Test and troubleshoot faulty items before returning them to suppliers
- Share technical insights and support with the admin team to ensure accurate processing
Customer Service
- Respond to service requests in a timely and professional manner
- Keep customers informed throughout the process and ensure a positive experience
Skills
- Strong communication and customer service skills
- Good organisation and time management
- A logical, methodical approach to troubleshooting
- Confident IT skills, including Microsoft Office and relevant systems
- Ability to work independently as well as part of a team
- Ability to explain technical information in a clear and simple way
- Safe manual handling and lifting practices
Technical Expertise
We acknowledge that not all candidates will demonstrate proficiency in all aspects listed below. If you have experience in some of these areas and are willing to learn, we’d still love to hear from you:
- Installation and maintenance of appliances (e.g. washing machines, ovens, refrigeration, dishwashers)
- Plumbing connections for household appliances
- Setup and maintenance of AV and IT equipment
- Fault finding using tools and diagnostic software
- Understanding of manufacturer guidelines for appliances and electronics
- Basic knowledge of Wi-Fi networks and connected devices
Experience Level
- Previous roles in appliance repair or technical support (essential)
- Hands-on experience with AV, IT, or appliance installations (desirable)
Qualifications
- Full UK driving licence (essential)
- Medium Goods Vehicle Licence (desirable)
- Appliance repair certification or manufacturer training (desirable)
- IT support or technical certifications (desirable)
- Electrical safety certification or relevant qualification for cooker installation (desirable)
- PAT Testing qualification (desirable)
Other Qualities
- Friendly, professional, and approachable
- A practical problem-solver with good attention to detail
- Open to learning and adapting as technology evolves
- A supportive and collaborative team player
- Committed to working safely and following best practice
At Jersey Electricity, we provide a complete benefit package to promote the well-being of all employees.
This includes financial benefits like private healthcare, free onsite parking, discounted electricity rates, and discounts at our Powerhouse shop. We also provide competitive salaries above the living wage and a great pension plan.
For your physical and mental wellbeing, discounted Active card membership, free weekly fruit, and access to trained Mental Health First Aiders.
We believe in work-life balance including flexible working and strive to provide you with everything you need to enjoy your job and personal life.
We are committed to equal opportunity and value diversity, without discrimination based on race, religion, colour, gender, sexual orientation, gender re-assignment, parental status, age, or disability.
Jersey Electricity’s purpose is to ‘enable life’s essentials’ by providing the people of Jersey with secure, reliable, affordable, and sustainable electricity today and long into the future.
Jersey Electricity’s Vision:
Jersey Electricity’s vision is to “inspire a Zero-Carbon future” by being the energy partner of choice whilst working to six strategy pillars of that vision:
JE 6 strategic pillars:
1. Digital Enhancement and Innovation – over the next 3 years JE will continue to develop robust and scalable digital platforms, seeking innovation in smart enabled technology and to, where appropriate, commercialise its innovation.
2. Customer –to increase JE’s customer experience maturity, to better understand customers’ existing and future needs and wants, as well as provide exceptional service around its offers.
3. Energy Sourcing and Supply – prepare for a new supply contract, considering transitional requirements, to reduce cost and market risks for customers as well as considering the future role of offshore wind in the energy mix.
4. Future Proof the JE Business Model – continue delivering good operational performance across all businesses within the Group. Ensuring JE delivers infrastructure requirements for today, and in readiness for the future, whilst creating resource capability and capacity for CNR delivery.
5. Island-wide Electrification and Decarbonization – continue to develop new products in heat and mobility which support the CNR, customers in energy efficiency and facilitate the development of solar and offshore wind propositions with the Government of Jersey.
6. Great Employer – continue to recruit and develop talent, improve JE climate and engagement in becoming the employer of choice in and beyond Jersey.
We are an engaged and focused workforce, committed to ensuring we “keep the lights on” across the island and explore new ways of providing energy and related services to islanders. Working at Jersey Electricity means you are part of an inclusive team of nearly 400 diverse employees across a number of business sectors from the distribution of energy to Retail and Commercial services.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. All disabled applicants who meet the minimum criteria for the role as set out in the role profile will be guaranteed an interview.
Whatever your role with us, you will find the support you need to develop in a long-term career and work with many long-serving employees to help us achieve our vision.
Being an employee of Jersey Electricity, you will:
- Share in the success of ground-breaking projects to electrify the island;
- Be part of a highly skilled and developing workforce;
- Participate in company-wide wellbeing initiatives;
- Develop both professionally and personally in a supportive environment;
- Benefit from a competitive rewards and compensation package;
- Help us develop our engaged, diverse and innovative workforce;
What our employees say:
“The employees, and the support from colleagues who I work with on a day to day basis, are helpful and friendly making it an attractive place to work”
“Great team with a manager who understands outside life and flexibility when needed”
“Real sense of purpose to enable life's essentials in Jersey - and real ability to make a difference to support a low carbon world”
“I think JE is a great place to work with fantastic people, variety of career opportunities , lots of challenges and great values”
“It’s a really good company to work for, highly recommended to anyone to join Jersey Electricity”
“It's a great team with some really kind people who will often go the extra mile. Also great to work somewhere that is so crucial to island life and knowing that if we do our jobs well it benefits everyone”
