At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
The post holder will provide high quality patient care through dedicated administrative and clerical support to surgical and nursing staff at ward level as part of a multi-disciplinary team.
The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
Demonstrates good verbal, written and communication skills.
Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non- confrontationally with colleagues, patients and relatives.
Experience of using a full range of IT/patient administration systems in a healthcare setting
The ability to prioritise tasks effectively and work without direct supervision.
Mary Moore ward is a 39 bedded ward within the Planned Care Surgical Division. Specialised in acute surgery and very fast.
We are a large team, working closely with Physiotherapist, Occupational Therapists and Discharge flow Coordinators to ensure patients provided with the best care.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
