We are currently recruiting for a Technical Supervisor to join our Mercedes-Benz dealership located in Stoke!
The Technical Supervisor is responsible for supervision of the Workshop team and carrying out quality control checks on completed work, as well as training and development of the team to achieve the highest standards of work.
Package Details:
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£19.22 per hour
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Plus £100 per month Supervisor enhancement pay
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Plus enhancement pay of up to £300 per month based upon your qualification level
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Based onsite in Stoke
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40 hours per week
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Monday – Friday, 12:00 – 20:30
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23 days’ holiday each year, plus bank holidays
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Permanent
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Bonus scheme
About The Job:
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Supervision of the Workshop team and carrying out quality control checks on all completed work
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Developing and training the Workshop team to achieve the highest possible levels of performance
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Monitoring workshop loading and ensuring continuity in workshop flow and efficient allocation of work
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Ensuring that Collection and Delivery Drivers operate to schedule and meet customer and workshop expectations
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Updating the relevant systems with QC and Vehicle Health Check activity
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Ensuring that repair orders are raised and processed according to the established guidelines
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Ensuring job cards are fully and correctly completed by Technicians and that they are processed for invoicing promptly
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Ensuring that job extensions are properly authorised and processed
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Keeping customers informed of any changes to costs or expected completion times/dates
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Ensuring that vehicles are properly handed over to customers, including invoice explanation and advising of future requirements
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Ensuring that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturer’s programme
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Supervising MOT testing and ensure that Truck MOT first time pass rate is above 96%
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Ensuring all relevant warranty parts are cleaned, drained and returned to the Parts team
About You:
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Previous experience in a similar role or Senior Technician role
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NVQ Level 3 Vehicle Maintenance qualification in Heavy Goods Vehicles (essential)
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Full UK driving licence (essential) with valid Class 1 licence (desirable)
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Detailed knowledge of the function of all vehicle controls and systems for each model
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Experience with Kerridge and eWIP
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Experience with Mercedes-Benz vehicles and systems
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Attention to detail
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Time management
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Ability to work well in a team environment
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Strong communication skills
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Customer focused
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Self-sufficiency and ability to work independently when required
We are eStar, the home of Mercedes-Benz Trucks and Vans in the North West and North Wales.
It's our mission to provide an exceptional experience for the region's commercial vehicle community, driven by our customers' needs and inspired by the latest vehicle technology, and to do this we need the right people on our team.
From buying a new or used diesel or electric vehicle, to understanding the latest safety and technology systems with our Sales Consultants, through to repair and maintenance with our highly-skilled Technicians, or finding parts via our dedicated Parts team, we’re here to support our customers and local community.
We have also won, been highly commended, or shortlisted for over 50 industry awards since October 2021, including Dealer of the Year, Dealer Principal of the Year, People & Culture, and Inspiring Workplaces!
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