About Hostelle
Hostelle is a women-only hostel designed to provide a safe, welcoming, and fun space for women travelling to London. We are looking for a friendly, organised, and reliable Receptionist to join our team and help create a positive guest experience from check-in to check-out.
Role Overview
As a Receptionist, you will be the first point of contact for our guests. You will be responsible for welcoming guests, managing check-ins and check-outs, handling bookings, responding to guest enquiries, supporting daily hostel operations, and making sure the reception area runs smoothly. This role would suit someone who is confident speaking to people, calm under pressure, detail-focused, and comfortable working in a busy hostel environment.
Main Duties
- Welcome guests and complete check-ins/check-outs
- Check guest ID and registration forms
- Respond to guest enquiries in person, by phone, email and booking platforms
- Manage bookings using Cloudbeds and OTA platforms
- Take payments and keep booking notes accurate
- Communicate with housekeeping and management
- Handle guest requests and complaints professionally
- Keep reception tidy and organised
- Support daily hostel operations when needed
What We’re Looking For
- Previous reception, hospitality or customer service experience preferred
- Friendly, confident and professional
- Good attention to detail
- Reliable and punctual
- Comfortable using computers and booking systems
- Able to work independently during shifts
- Flexible to work mornings, afternoons, weekends and bank holidays
To apply, please send your CV and a short message telling us why you would be a good fit!
Pay: £13.75 per hour
Work authorisation:
- United Kingdom (required)
Work Location: In person
