About Us
We are a long established and highly respected firm of Chartered Surveyors, trusted in the fields of asset management and property consultancy.
Due to continued growth, we are seeking an organised and proactive Property Administration Credit Controller who enjoys taking ownership, building strong relationships, and delivering excellent results as part of a supportive and professional team.
Benefits of Working with Us
- Annual salary review based on individual performance and contribution.
- Performance-related bonus scheme, rewarding achievement and results.
- Private health cover to support your wellbeing.
- Opportunity to work alongside a vibrant and experienced team of property professionals and specialists.
- Supportive and collaborative working environment with opportunities to develop your skills and knowledge within the property sector.
- Exposure to a diverse property portfolio and the opportunity to take ownership of your work and make a meaningful impact.
- Career development opportunities within a growing and professional organisation.
Role Purpose
To manage and maintain an effective credit control process across a portfolio of properties, ensuring timely collection of charges, accurate account administration, and proactive management of arrears. The role requires close collaboration with Property Managers, Surveyors, external experts, and Landlords and Tenants to resolve account issues and support informed decision-making.
Key Responsibilities
Credit Control and Account Management
- Issue service charge, rent, insurance, and other property-related demands in accordance with agreed schedules.
- Monitor and manage arrears across a designated property portfolio.
- Take full ownership of assigned accounts, ensuring all actions are recorded accurately and followed through to resolution.
- Review outstanding balances and make informed decisions on the most appropriate recovery actions for individual cases.
- Escalate high-risk or complex arrears cases and provide recommendations to management where necessary.
Stakeholder Liaison
- Work closely with Property Managers and Surveyors to investigate account queries, assess recovery options, and agree appropriate actions.
- Liaise with tenants, solicitors, and other stakeholders regarding outstanding accounts and payment arrangements.
- Provide regular updates to Property Managers on arrears performance and potential risks within their portfolios.
- Proactively warn and advise managers of accounts that may require intervention or present financial risk.
Expert Appointments and Case Management
- Coordinate with external experts, including solicitors, debt recovery agents, tracing agents, and other appointed specialists.
- Instruct and appoint appropriate experts where recovery action or specialist advice is required.
- Monitor the progress of referred cases and ensure timely follow-up and resolution.
- Review expert recommendations and support decision-making regarding ongoing recovery strategies.
Financial Administration
- Investigate and allocate receipts accurately to customer accounts.
- Locate and resolve unidentified or misallocated receipts.
- Reconcile account transactions and ensure financial records are maintained accurately.
- Assist with account reviews, reporting, and audit requirements as needed.
Reporting and Compliance
- Maintain accurate records of all communications, recovery actions, and account activity.
- Prepare arrears reports and provide analysis to support management decisions.
- Ensure all credit control activities comply with company procedures, lease obligations, and relevant legislation.
- Contribute to the continuous improvement of credit control processes and procedures.
Skills and Experience
- Previous experience in credit control, property management accounting, or property administration.
- Strong understanding of service charge and property-related accounting processes.
- Able to interpret Lease obligation and other legal documents as and when necessary.
- Excellent analytical and decision-making skills.
- Ability to manage a portfolio of accounts independently and prioritise workload effectively.
- Effective communication and stakeholder management skills.
- Experience liaising with solicitors, debt recovery agents, or other external specialists.
- Proficiency in Microsoft Office applications and property management/accounting systems.
Key Competencies
- Attention to detail.
- Ownership and accountability.
- Problem solving and decision making.
- Relationship management.
- Organisation and time management.
- Commercial awareness and risk identification
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- On-site parking
- Private medical insurance
- Transport links
Ability to commute/relocate:
- London N12: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- credit control: 2 years (required)
Language:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
