Customer Service Advisor - Durham
The rewards
- £12.71 - £18.90 per hour
- Vouchers awarded for star performance
- Free tea and coffee available onsite
Hours
- 37 hours per week (full time) or 27.5 hours per week (part time)
- Shifts: 8:00–11:30am starts to 17:30–20:00pm finishes
- Weekend work: 3–5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
The role of Customer Service Advisor:
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
- Candidates from all customer service backgrounds are welcome
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
This is a 12-month fixed-term contract with a well-established and reputable organisation — a fantastic opportunity to grow your professional skills in a structured, process-driven environment.
