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Hospitality Manager - Gymbox Stratford (40 hours)

Gymbox -
London

Job details

Full-time
£29,000 - £31,000 a year

Qualifications

Hospitality
Customer service
Host/hostess experience
Supervising experience
Leadership
Communication skills

Full job description

Ignite the Host team to deliver an unforgettable member experience fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence.

Lead by example to inspire the team to deliver dynamic, high‑impact sales tours that smash KPIS, elevate POS performance, and keep the club performing at its peak every single day.

Key Responsibilities

Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.

Lead and support the rest of the team in handling customer queries effectively through upto-date product knowledge within the club (Classes, Equipment, Facilities).

Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks

Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).

Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up

weights etc) and vending machines.

Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.

Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.

Support when required with chasing debtors

This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs

Skills, Knowledge and Experience

Experience supervising or leading a team in a hospitality setting

Background in commercial economics, sports education, hospitality or similar relevance

Demonstrable Experience of delivering excellent customer service

Excellent communication and organisation skills

Keen eye for attention to detail

Ability to work as a team and use initiative to problem solve

Stress resilience, ability to handle different situations at once, prioritising skills

INDFOH

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