Location
Glasgow
Other Locations
Edinburgh
London / Greater London
Northampton / Northamptonshire
Salary
Circa £85,000 per annum
Contract
Permanent ( Full Time
)
Reference
3367
Closing Date
07 July 2026
Job description
The Senior Product Journey Owner – Business Banking (Run My Business) leads the end-to-end journeys that enable customers to run their businesses efficiently across digital, branch and assisted channels, ensuring experiences are simple, effective, compliant and aligned to business strategy. The role provides clear direction to cross-functional teams including products, technology, operations, service design, risk, legal and change, balancing customer needs with commercial, operational and regulatory priorities. Accountable for defining ambitious ‘front-stage’ (customer) and ‘back-stage’ (colleague) experiences and outcomes, you’ll leverage a wide array of data and insights to continuously improve performance, while looking ahead to shape and deliver truly differential experiences.
The role is within the Business Banking function, responsible for supporting businesses, large and small, up and down the UK, to thrive.
This is a new role working collaboratively across the breadth of Business Banking (and beyond) to lead and drive journey-led thinking and action. Moving beyond ‘everyday banking, you’ll create differential experiences and capabilities that empower Nationwide Business owners to ‘Run my Business’ more effectively.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be monthly in Glasgow or Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
A typical day in this role is fast-paced, collaborative and relentlessly focused on improving and evolving the full range of services and experiences our customers (and colleagues!) interact with every day to support the running of their business from accounting and cashflow to tax management and other connected services.
You’ll spend time bringing together partners and colleagues from a wide range of functions and disciplines to understand the ‘Run my Business’ experiences across all channels, through journey reporting KPIs you’ve helped to create, to achieve OKRs you’ve set, identifying and resolving issues, shaping priorities, ensuring regulatory and policy adherence and keeping delivery on track.
You’ll consume and synthesise a wide variety of sources, including customer insight and research, performance data, product and proposition development, market and competitor insights, changing regulations and the development of innovative adjacent services and technology evolving the way businesses operate to shape thinking and support balanced decision making.
You’ll switch between strategic thinking and day-to-day practical problem-solving, envisaging future experiences as technology continues to shape how owners run their business, brought to life through Service design disciplines, building and prioritising backlogs and translating needs and experiences into tangible requirements for delivery teams to execute.
High accountability and high-profile, you’ll leverage your extensive experience in knowing how owners run their businesses across a range of dimensions combined with a customer-centric approach to connect, align and lead people and teams to deliver the best experiences for Businesses in the UK.
About you
As a minimum, you’ll have/be:
Extensive knowledge of Business Customer needs, the services and capabilities Businesses adopt, adjacent to Banking, to run their businesses, including all aspects of tax, accounting, expense management, forecasting, cashflow, insights and payroll across a range of sectors and segments
A firm grasp of the dynamics and capabilities shaping eco-system development (e.g. Open Banking) alongside working knowledge of all relevant aspects of risk management, policy, industry and regulatory requirements
Experience of delivering successful change across matrix structures within financial services, as well as leading and developing multidisciplinary teams
Application of continuous improvement methodologies (e.g. Lean/ Six-Sigma) and Business analysis, interpreting complex data and insight from a variety of sources and communicating effectively at a senior level
Demonstrable knowledge of Service Design methodology (e.g. design thinking, journey maps, service blue-prints, user research, personas etc) and associated tooling (e.g. Confluence, Miro, Figma, Process Mapping etc.)
Confident and persuasive communicator at all levels, challenging ideas and influencing decisions across other teams
Knowledge and experience of facilitating customer needs across digital, physical and assisted customer channels as well as a firm grasp of ‘back-stage’ enablement (colleagues, systems, processes in operations etc)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Manager Digital Service.
