Receptionist
£26,437 per annum plus benefits and gratuities, OTE approx 30K per annum, full time role
Based Bowness – accommodation provided if required
Storrs Hall is a spectacular Grade II listed Georgian Mansion Hotel, with a beautiful location and stunning grounds, on the shores of Lake Windermere. With a focus on a warm family ethos and exemplary service, we have a busy reception and a superb working environment. Providing opportunities for training and progression, we are looking for a personable individual who wants to build a rewarding career with long term prospects. Hours are shift based (no splits) and a mix of early, mid and late shifts. No nights.
Benefits
- Competitive pay
- 28 days holiday including bank holidays
- Share of staff gratuities each month
- En suite staff accommodation available if required
- Uniform provided
- Homemade meals on duty
- Staff discounts, as well as friends and family discounts
- Employee assistance programme - with 24 hour helpline with experts in law, personal finance, family matters and mental health
- Training and development
- Annual anniversary bonus
- Pension scheme
- Staff parties and social events throughout the year
- Birthday gift
- Car parking on site
- Employee referral bonus
Main Responsibilities as Receptionist
- Managing a busy switchboard
- Providing the first point of contact for customers, meeting and greeting
- Checking in and out, handling all guest requests
- Showing Guests round the hotel and to their rooms
- Handling all reservations
- Supporting the Events team with weddings, proposals and functions
- Taking payments
- Handling general administrative tasks
- Working closely with the food & beverage team
Skills and Qualifications
- Strong customer service experience - front of house / Reception experience would be an advantage but not essential
- Great communication skills
- Highly organised and IT literate
- Good administrative skills
- Well presented, personable and courteous
“We welcome applications of all nationalities but applicants must have the full right to work in the UK, we do not offer Visa Sponsorship. “
Job Types: Full-time, Permanent
Pay: £26,437.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Windermere LA23 3LG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
