Hi, we’re Optima Legal, part of the PEXA Group.
We know you’ll Google us before applying, so let’s keep this brief. At Optima Legal, we are a specialist property law firm, with an Alternative Business Structure (ABS) status. We are proud to be a conveyancer of choice for 8 out of 10 major banks and lenders in the UK and have more than 300 UK-based employees who deal with thousands of conveyancing transactions between them every day. The team is led by a group of experienced, specialist solicitors who are equipped to handle the most complex of remortgage transactions.
Why join Optima Legal?
Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results. Our transparent approach and open-door policy make Optima Legal a great place to work and as our business expands, we are looking for ambitious, talented people to join us.
We're looking for a proactive and experienced Business Analyst to join our Technology team on a fixed-term contract until October 2027.
Reporting to the Change & Delivery Manager, you'll play a key role in delivering business and technology change across Optima Legal. Working closely with stakeholders across the business, Development teams and Change colleagues, you'll help identify opportunities for improvement, define requirements, support project delivery and ensure solutions deliver measurable business value.
This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and working on a varied portfolio of change initiatives in a fast-paced environment.
As our Business Analyst, you'll:
- Gather, analyse and document business and functional requirements for projects, change requests, BAU enhancements and client onboarding activities
- Conduct impact assessments for system and process changes
- Analyse existing processes and identify opportunities for improvement and efficiency
- Support the successful delivery of small to medium-sized projects and change initiatives
- Work collaboratively with business and technology stakeholders to define and implement solutions
- Facilitate workshops and stakeholder discussions to capture requirements and drive outcomes
- Measure and track business benefits to ensure value realisation
- Produce clear and concise documentation for both technical and non-technical audiences
- Support testing activities and coordinate User Acceptance Testing (UAT)
- Work with internal training teams to support project-related training requirements
- Provide regular progress updates and reporting to stakeholders
- Assist with problem resolution and contribute to continuous improvement initiatives
- Previous experience working as a Business Analyst
- Strong requirements gathering, analysis and documentation skills
- Excellent communication and stakeholder management skills
- Experience facilitating workshops and engaging with diverse stakeholder groups
- Strong analytical and problem-solving capabilities
- Ability to confidently communicate with both technical and non-technical audiences
- Experience identifying and investigating software and system issues
- Ability to work effectively both independently and as part of a team
- Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
- Degree-level qualification
- Professional Business Analysis certification
- Knowledge of business change methodologies, techniques and tools
- Experience working within a legal services environment
- Experience with Legal Case Management systems
- Understanding of Agile and/or Waterfall delivery methodologies
- Knowledge of the remortgage process
- Experience using AI tools to support analysis, delivery or process improvement
You'll be someone who:
- Thrives in a fast-paced and evolving environment
- Builds strong relationships and earns trust across all levels of the business
- Can translate technical concepts into clear, accessible language
- Is highly organised and able to manage competing priorities effectively
- Takes a proactive and pragmatic approach to problem solving
- Enjoys collaborating with cross-functional teams to achieve shared goals
- Has a continuous improvement mindset and a passion for delivering positive change
- Remains resilient and adaptable when navigating ambiguity and change
Benefits for PEXA employees include • Annual Leave: 25 days per year (Jan-Dec), increasing to 27 days after 5 years, plus Bank Holidays (pro-rata for part-time). • Annual Leave Purchase: Option to purchase up to 1 working week of additional leave. • Wellness Days: 4 paid days per year to rest and recharge (pro-rata for part-time). We kindly ask you take 1 per quarter. • Paid Volunteer Day: 1 paid day per year to volunteer at a charity of your choice. • Pension scheme (Aviva): 6% employer contribution, 4% employee contribution. • Life Assurance: 4x basic salary. • Health Flex Pot via Benifex: – £800 flexible benefit to spend on health options of your choice, including: Private Health Insurance / Health Cash Plan / Dental Plan / Health Assessments. • Additional Benifex perks: Voluntary opt-in for additional benefits including Activity Pass, discounts via Perkbox, Beauty and Fitness Discount Card, Cycle to Work, Motor Breakdown, Will Writing, or enhance your cover of benefits provided by company. • Critical Illness Cover: 1x basic salary. • Group-wide Equity Plan: Eligibility for participation in our Group-wide employee share plan, subject to annual invitation. • Enhanced Maternity/Adoption Pay: Up to 20 weeks full pay. • Enhanced Paternity Pay: Up to 4 weeks full pay. • Performance-based Incentive Scheme: Eligibility for a discretionary Short Term Incentive plan, based on job role and level. • Learning & Development: Access to LinkedIn Learning, reimbursement of your professional membership costs. • Additional: Access to our Employee Assistance Programme and wellbeing resources, eye test vouchers and VDU glasses contribution. • Office Space: Use of our PEXA office workspaces in Leeds and Thame. Our new Leeds office is in West Village, managed by Bruntwood SciTech and allows you access to Bruntwood hosted local events.
Sounds like you?
We at Optima Legal are ready so if this role sounds like you apply today.
To be conducted as part of post offer employment checks:
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas].
GDPR Compliance
Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).
When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/.
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