JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
F&B Manager UK&I
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations.
What your day-to-day will look like:
Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency
Manage catering needs for designated Client business and/or events located within selected Conference Centers
Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives
Comprehensive financial management including budget planning, cost control, reporting and analytics
Serve as the point of contact for client escalations, enquiries or issues related to Food Services
Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization.
Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio
Desired or preferred experience and technical skills:
- Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience
- Minimum of five to ten years progressive experience in foodservice/hospitality management experience
- Strong vendor management experience
- Strong background in a leadership role with exposure to contract management, customer service, people development, food services
Required Skills and Experience:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with performance metrics, data analytics, and dashboard reporting
Strong communication, presentation and listening skills
Ability to work with clients at all levels of an organization
Financial management and budgeting experience
Location:
London-based
Hybrid (3 days on client site per week)
Regional responsibility: UK & Ireland
Job Tags:
- Food Services
- Hospitality Management
- Client Services
- Vendor Management
- Facilities Management
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
