Care Coordinator/Field Care Supervisor Dual Role - Bexley
Eleanor Home Care is part of the independent Eleanor Healthcare Group of Companies, which has been providing high-quality care and health services for more than 40 years.
We currently have an exciting opportunity for a dedicated and motivated individual to join our new branch in Bexley as a Care Coordinator & Field Care Supervisor. This dual role offers a unique chance to gain career development, stability, and professional growth within the fast-expanding care sector. If you are passionate about delivering high-quality care and looking to take the next step in your career, we would love to hear from you!
Job Responsibilities:
Care Coordination & Administration:
- Administer and coordinate care services to ensure smooth operations and efficient service delivery.
- Implement and manage care rosters, ensuring staff schedules are complete and updated on the staff management system.
- Allocate suitable Care Workers to client calls, ensuring quality and compliance with company standards.
- Maintain accurate client records and confidentially manage data and information.
- Build rapport with customers and staff to uphold high-quality service delivery.
- Support the Branch Manager with daily operations and overall branch administration.
Field Supervision & Service Quality:
- Complete personalised care plans and risk assessments within 48 hours of receiving care packages before care services commence.
- Arrange and manage care worker changeovers, briefings, and performance evaluations through home visits.
- Ensure Care Workers provide holistic and effective care while adhering to compliance and safety regulations.
- Troubleshoot emergency care call coverage when required.
Compliance & Training:
- Ensure all Care Workers complete mandatory annual training and report non-compliance to management.
- Work within CQC, company policies, and confidentiality guidelines.
- Promote best practices among Care Workers and participate in ongoing training to enhance knowledge and skills.
- Monitor Care Workers' adherence to the company’s Quality Management System.
Financial Responsibilities:
- Report changes in care plans to the Care Coordinator for StaffPlan updates.
- Ensure private client contracts and additional service documentation are promptly submitted to the Branch Manager.
- Oversee the secure collection and processing of payments from clients.
Leadership & Team Support:
- Supervise and organize Care Workers within assigned teams, facilitating shadowing for new employees.
- Assist with recruitment, induction, supervision, and appraisals of Care Workers.
- Lead monthly Care Worker team meetings and maintain excellent internal and external communication.
Client & Community Engagement:
- Liaise with Local Authorities, Next of Kin, and healthcare professionals to support care plans.
- Conduct client reviews and report care plan updates to the Care Coordinator and Branch Manager.
- Actively promote the company’s services through marketing efforts such as leaflet distribution and networking within the healthcare community.
Quality & Risk Management:
- Monitor staff performance in collaboration with the Quality Assurance Officer and Care Manager.
- Identify and report concerns related to abuse, neglect, or safety risks immediately to the Branch and Operations Managers.
On-Call & Emergency Coverage:
- Provide on-call support as required to ensure service continuity.
- Assist in troubleshooting and covering care calls during emergencies.
This dual role integrates care coordination and field supervision, ensuring an efficient, high-quality care service while maintaining regulatory compliance and team leadership.
Requirements:-
- Experience in Care is a must.
- Full UK Driving Licence and vehicle is must.
- Excellent communication skills; listening, verbal, and written.
- Great team player.
- Excellent customer service skills.
- Flexible and adaptable.
- Effective organizational and multi-tasking skills.
- Awareness of key business principles.
- Excellent IT skills.
- Ability to work under pressure.
Benefits:
- Occupational Sick Pay
- 28 days paid holidays including Bank holidays.
- Company pension scheme
- Ongoing training and support from our friendly office team(Paid)
- Career development opportunities
- Blue light card/ store discount
- Birthday paid as extra annual leave
- Employee Assistance Programme (EAP) for wellbeing support
If this role aligns with your skills and ambitions, apply now on this ad and be a part of our success story!
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Application question(s):
- Please state your Right To Work Status. If you are on a visa, mention the type of visa below.
- Can you work 37.5 hours per week? (full time)
Experience:
- Home care: 3 years (required)
- Care Coordination: 1 year (required)
- Supervising: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
