ABOUT US:
We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far more superior process and client satisfaction.
The right candidate will have proven experience within a contact centre environment. Culture is vitally important, and all employees can be assured their opinions matter, and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.
ABOUT THE ROLE:
You will be the crucial link between our customers and the resolution of their motor claims.
- Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
- Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
- Gathering information from Customers, Witnesses and Third-Parties by telephone, post and email to allow the full assessment of claims
- Obtaining all supportive documentation from the client and checking that all is in order
- Keeping all parties involved updated on a regular basis
- Identifying customer requirements for additional services
- Maintaining up-to-date records on the case management system
- Dealing with general telephone enquiries
- Assisting with customer queries and complaints in line with company policy
- Ability to prioritise your work and balance your workload (emails, calls and other duties)
- Maintaining a good working relationship with our suppliers
- Ensure good consumer outcomes
ABOUT YOU:
- Excellent communication and interpersonal skills
- Ideally have an insurance Claims background
- Great telephone manners
- Good geographical knowledge of the UK
- Organisational skills
REWARDS & BENEFITS:
- Annual performance reviews,
- 25 days annual leave (increasing up to 27 days during the length of service) plus Bank Holidays,
- Hybrid working possibility after successful completion of the probationary period
- Regular staff incentives and rewards,
- Referral Scheme,
- Dress Down Friday
- Health & wellbeing programme
- Secure, free onsite parking at our Rotherham Office.
Job Types: Full-time, Permanent
Pay: £21,000.00-£25,500.00 per year
Experience:
- Customer service: 2 years (required)
Work Location: In person
