Please note, to apply for this role you must complete and submit an application form on the company website - CVs are not accepted for this role
Interviews will be held on the 15th & 16th July
The Organisation
Leeds Citizens Advice & Law Centre is a local charity working for a fairer society where
people are free from the effects of poverty and social injustice. We help individuals,
families and communities by offering free advice and representation and challenging
systemic injustice.
We have deep roots in the local community, dating back to 1939 when we first opened
our doors, and have been providing advice to Leeds residents ever since. Our status as
a Law Centre is more recent, having joined the Law Centres Network in 2024, but is
built on our long experience in working for social justice, locally and nationally.
Leeds Citizens Advice & Law Centre is the largest provider of free and independent
advice in the city, helping 35,000 people a year through telephone, online and
face-to-face services delivered at over 20 locations citywide. We have around 70
employees and 30 volunteers.
We deliver a wide range of advice services including:
● Generalist advice covering Benefits, Debt, Employment, Housing, Immigration and
other social welfare law matters.
● Casework/legal advice in Benefits, Debt, Housing and Immigration.
● Outreach advice sessions for people experiencing mental health issues and for
families with young children.
● Energy advice (addressing fuel poverty and energy efficiency).
Leeds CALC has strong partnerships with organisations in Leeds and across the region,
working together to increase access to justice and strengthen the advice sector as a
whole.
The role
Funded by Northern Power Grid this project provides advice to clients experiencing or at
risk of fuel poverty. The role will provide advice to clients in order to maximise income
through benefits and debt advice, reduce fuel debts, access increased support through the
Priority Services Register, Warm Homes Discount, tariff checks and charity applications
etc, as well as reducing future fuel costs by accessing support from Green Doctor and
other appropriate services.
Clients will access the service by telephone and webchat.
Working alongside the other advisers you will play a key role in ensuring our clients
receive good quality generalist advice with a focus on alleviating fuel poverty, working
across telephone and digital channels.
You should be organised with the ability to work independently. Strong oral and written
communication skills are essential as is the ability to listen, engage and empathise with
potentially vulnerable clients.
Pay: £26,402.00-£28,597.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Flexitime
- Life insurance
- Sick pay
- Store discount
- Work from home
Application question(s):
- Have you submitted an application form via the website?
Work Location: Hybrid remote in Leeds LS1 3BE
